Child-Centered School Transport Coordinator (Hybrid)

Torbay Co; Torquay; Hybrid; GBP 33,000 - 36,000; Full time

Job summary

Torbay Council invites applications for a School Transport Coordination Officer based in Torquay. You will determine eligibility for school transport, coordinate routes and arrange transport provision with Passenger Assistant support, while responding to disruptions and advising families and schools.

The role balances individual needs with council policy and value for money, supported by IT systems and data management in a hybrid working setup at Torquay Town Hall.

Qualifications

• Interpret and apply policy criteria to transport eligibility.
• Organise competing priorities in a busy transport office.
• Utilise IT tools for data, spreadsheets and databases.
• Negotiate with families, schools and contractors with diplomacy.
• Provide courteous customer service and administrative support.

Responsibilities

• Determine eligibility for school transport and coordinate routes.
• Arrange transport provision and Passenger Assistant support.
• Respond to changing or disrupted travel arrangements.
• Maintain transport and financial information and support procurement.
• Contribute to ongoing review and improvement of transport services.

Skills

Policy interpretation

Organisational skills

IT skills

Communication/diplomacy

Customer service/admin support

Education

A Level / NVQ Level 3

Tools

Capita

Liquid Logic

Job description

Torbay Council invites applications for a School Transport Coordination Officer based in Torquay. You will determine eligibility for school transport, coordinate routes and arrange transport provision with Passenger Assistant support, while responding to disruptions and advising families and schools.

The role balances individual needs with council policy and value for money, supported by IT systems and data management in a hybrid working setup at Torquay Town Hall.