Hybrid Home-to-School Transport Admin (Temp)

Pertemps Plymouth; Plymouth; Hybrid; GBP 15,000 - 22,000; Full time

Job summary

Pertemps Plymouth is recruiting a Home to School Transport Administrator in Plymouth. The role is hybrid (Ballard House on-site ~2 days/week) with a 37-hour week, Monday–Friday, and an hourly pay of £13.45.

The temporary assignment runs from 30 November 2026 to 7 May 2027, with a closing date of 06 November 2026. You will handle inquiries from families, schools and transport operators, record data in MRI Education and internal systems and support transport communications.

Qualifications

• Excellent telephone manner and customer service skills.
• Strong verbal and written communication skills.
• Good IT skills, including experience using Microsoft Office packages.
• The ability to work independently and manage a busy workload.
• Excellent organisational skills and attention to detail.
• The ability to handle sensitive information professionally and confidentially.
• A positive, adaptable and flexible approach to work.

Responsibilities

• Act as the first point of contact for telephone and email enquiries relating to Home to School Transport.
• Respond to enquiries from parents, carers, schools, transport operators and internal colleagues.
• Record and update information accurately on relevant systems, including MRI Education and internal databases.
• Monitor shared mailboxes and ensure enquiries are dealt with promptly and efficiently.
• Provide information to parents and carers and assist with the completion of application forms.
• Support the organisation and distribution of transport related communications and correspondence.
• Liaise with schools, transport providers and other stakeholders to support service delivery.
• Maintain accurate records and ensure documentation is stored appropriately and confidentially.
• Provide administrative support to the wider Home to School Transport Team.
• Undertake other duties appropriate to the grade of the role as required.

Skills

Phone etiquette

Verbal communication

Written communication

Independent worker

Time management

Organisational skills

Attention to detail

Handling confidential information

Flexible/adaptive approach

Customer service

Tools

Microsoft Office

Job description

Pertemps Plymouth is recruiting a Home to School Transport Administrator in Plymouth. The role is hybrid (Ballard House on-site ~2 days/week) with a 37-hour week, Monday–Friday, and an hourly pay of £13.45.

The temporary assignment runs from 30 November 2026 to 7 May 2027, with a closing date of 06 November 2026. You will handle inquiries from families, schools and transport operators, record data in MRI Education and internal systems and support transport communications.