Transport Administrator

Pertemps Plymouth; Plymouth; Hybrid; GBP 15,000 - 22,000; Full time

Job summary

Pertemps Plymouth is recruiting a Home to School Transport Administrator in Plymouth. The role is hybrid (Ballard House on-site ~2 days/week) with a 37-hour week, Monday–Friday, and an hourly pay of £13.45.

The temporary assignment runs from 30 November 2026 to 7 May 2027, with a closing date of 06 November 2026. You will handle inquiries from families, schools and transport operators, record data in MRI Education and internal systems and support transport communications.

Qualifications

• Excellent telephone manner and customer service skills.
• Strong verbal and written communication skills.
• Good IT skills, including experience using Microsoft Office packages.
• The ability to work independently and manage a busy workload.
• Excellent organisational skills and attention to detail.
• The ability to handle sensitive information professionally and confidentially.
• A positive, adaptable and flexible approach to work.

Responsibilities

• Act as the first point of contact for telephone and email enquiries relating to Home to School Transport.
• Respond to enquiries from parents, carers, schools, transport operators and internal colleagues.
• Record and update information accurately on relevant systems, including MRI Education and internal databases.
• Monitor shared mailboxes and ensure enquiries are dealt with promptly and efficiently.
• Provide information to parents and carers and assist with the completion of application forms.
• Support the organisation and distribution of transport related communications and correspondence.
• Liaise with schools, transport providers and other stakeholders to support service delivery.
• Maintain accurate records and ensure documentation is stored appropriately and confidentially.
• Provide administrative support to the wider Home to School Transport Team.
• Undertake other duties appropriate to the grade of the role as required.

Skills

Phone etiquette

Verbal communication

Written communication

Independent worker

Time management

Organisational skills

Attention to detail

Handling confidential information

Flexible/adaptive approach

Customer service

Tools

Microsoft Office

Job description

Home to School Transport Administrator

Location: Ballard House, Plymouth, PL1 (Hybrid Working)

Pay Rate: £13.45 per hour

Assignment Length: Temporary position, from 30th November 2026 until 7th May 2027

Hours: 37 hours per week (Monday to Friday)

Closing date: 06.11.2026

About the Role

Pertemps are currently recruiting for an exciting temporary opportunity to join the Home to School Transport Team. This rewarding role would suit an organised and customer-focused individual who enjoys helping others and making a positive difference. You'll play an important part in supporting families, schools and transport providers, helping to ensure children and young people can access education safely and efficiently.

If you enjoy helping people, thrive in a busy environment and have excellent administrative and communication skills, we'd love to hear from you.

What You'll Be Doing

• Act as the first point of contact for telephone and email enquiries relating to Home to School Transport.
• Respond to enquiries from parents, carers, schools, transport operators and internal colleagues.
• Record and update information accurately on relevant systems, including MRI Education and internal databases.
• Monitor shared mailboxes and ensure enquiries are dealt with promptly and efficiently.
• Provide information to parents and carers and assist with the completion of application forms.
• Support the organisation and distribution of transport related communications and correspondence.
• Liaise with schools, transport providers and other stakeholders to support service delivery.
• Maintain accurate records and ensure documentation is stored appropriately and confidentially.
• Provide administrative support to the wider Home to School Transport Team.
• Undertake other duties appropriate to the grade of the role as required.

What We're Looking For

• Excellent telephone manner and customer service skills.
• Strong verbal and written communication skills.
• Good IT skills, including experience using Microsoft Office packages.
• The ability to work independently and manage a busy workload.
• Excellent organisational skills and attention to detail.
• The ability to handle sensitive information professionally and confidentially.
• A positive, adaptable and flexible approach to work.

Please note:A basic DBS check will be required for this position due to the nature of the role. The cost of obtaining the DBS will be covered by Pertemps upon a successful application.

Working Hours

• 7:00am - 3:00pm
• 8:00am - 4:00pm
• 9:00am - 5:00pm

You will work 37 hours per week, Monday to Friday.

About the Team

The Home to School Transport Team provides a vital service supporting children and young people across Plymouth to access education. This is a fast paced and rewarding environment where no two days are the same.

You’ll be joining a supportive and friendly team that values collaboration, excellent customer service and attention to detail. You’ll be joining a supportive and friendly team that values collaboration, excellent customer service and attention to detail. A proactive approach, strong teamwork skills and the ability to adapt to changing priorities will help you succeed in this role.

Hybrid Working

This position offers a hybrid working arrangement, with a requirement to work from Ballard House (Plymouth, PL1) approximately 2 days per week, with the remaining time worked remotely.