Home Specialist

Neptune; Hounslow; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Home Specialist in Chiswick, where your passion for design and customer service will shine. In this full-time role, you'll create memorable experiences for customers by leveraging your product knowledge and providing tailored advice. Your responsibilities will include processing sales, supporting visual merchandising, and maintaining store standards. With a commitment to quality and craftsmanship, this innovative firm offers a vibrant work environment that values inclusivity and teamwork. If you're ready to make an impact and exceed customer expectations, this opportunity is perfect for you.

Benefits

Generous Holiday Allowance

Life Assurance

Company sick pay

Gym membership

Cycle to work scheme

Neptune new item discounts

Birthday day off

Two paid volunteer days

Long service holiday allowance increase

Training Workshops

Qualifications

• Experience in a customer-facing role with a service-led approach.
• Excellent written and verbal communication skills.

Responsibilities

• Identify customer needs and provide product advice.
• Process sales and maintain accurate records.
• Support visual display and merchandising standards.

Skills

Customer service

Communication skills

Attention to detail

Ability to work in a fast-paced environment

Job description

About this Role

We're excited to welcome a Home Specialist to our existing Chiswick store team on a full-time basis, focusing on providing a warm and welcoming environment for our customers and creating a memorable experience through their in-depth product knowledge and passion for great design and interiors.

Responsibilities include:

• Identifying customer needs and answering product related questions using your product knowledge whilst offering advice and guidance in the selection of suitable products.
• Processing sales and communicating accurate information, including creating purchase orders from suppliers and quotations for customers.
• Supporting in improving and maintaining brand standards on visual display and merchandising to meet our company guidelines.
• Organising meetings for our in-house Designers to support with kitchen and home design appointments.
• Following Neptune policies and procedures to maintain our stock, cash handling and customer records.
• Supporting with maintaining the upkeep of our stores, ensuring they are presented to our brand standards.

Our stores are open 7 days a week, so it's important that you'll have flexibility to work during the week and at weekends also.

We would love it if you could bring to us previous experience in a customer facing role with a high service-led approach and focus on care and attention to detail. You'll bring the ability to work in a fast-paced environment, work proactively and have excellent communication skills, both written and verbal. You'll set high standards for yourself and seek to exceed our customer expectations.

What Benefits we can offer you

• Competitive salary.
• Generous Holiday Allowance.
• Life Assurance.
• Company sick pay.
• Enhanced maternity and paternity leave.
• Cycle to work scheme.
• Gym membership.
• Generous Neptune new item and outlet discounts.
• Perkbox: Wellbeing Hub and Retail Discounts Portal.
• Your birthday day off.
• Two paid volunteer days a year.
• Day off if you become a Grandparent.
• A week off to celebrate a life event.
• Refer a friend scheme.
• Long service holiday allowance increase.
• Training Workshops.

Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.

We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.

Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.