Home Specialist - Part Time

Neptune; Farnham; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a dynamic team as a Home Specialist in a charming location, dedicated to delivering exceptional customer experiences. This part-time role focuses on providing expert product knowledge and creating a welcoming atmosphere for customers. You will engage with clients, assist in product selection, and uphold brand standards in a fast-paced environment. With a commitment to quality and service, this position offers a unique opportunity to be part of a company that values inclusivity and teamwork. Enjoy a range of generous benefits while working in a beautiful setting surrounded by nature.

Benefits

Generous Holiday Allowance

Life Assurance

Company Sick Pay

Enhanced Maternity and Paternity Leave

Cycle to Work Scheme

Gym Membership

Employee Discounts

Birthday Day Off

Paid Volunteer Days

Long Service Holiday Allowance Increase

Qualifications

• Previous experience in a customer-facing role with high service standards.
• Ability to work in a fast-paced environment with proactive approach.

Responsibilities

• Identify customer needs and provide product-related advice.
• Process sales and maintain accurate customer records.
• Support visual display standards and organize design meetings.

Skills

Customer Service

Communication Skills

Attention to Detail

Sales Processing

Education

High School Diploma

Job description

We're excited to welcome a Home Specialist to our wonderful Farnham team, on a part time basis, working every Sunday each week, 7 hours a day. Focusing on providing a warm and welcoming environment for our customers and creating a memorable experience through their in-depth product knowledge and passion for great design and interiors.

Responsibilities Include

• Identifying customer needs and answering product related questions using your product knowledge whilst offering advice and guidance in the selection of suitable products
• Processing sales and communicating accurate information, including creating purchase orders from suppliers and quotations for customers
• Supporting in improving and maintaining brand standards on visual display and merchandising to meet our company guidelines
• Organising meetings for our in-house Designers to support with kitchen and home design appointments.
• Following Neptune policies and procedures to maintain our stock, cash handling and customer records
• Supporting with maintaining the upkeep of our stores, ensuring they are presented to our brand standards
  
  

With this role covering weekend days, its important you have the flexibility to support our team during our busy weekend periods.

We would love it if you could bring to us previous experience in a customer facing role with a high service-led approach and focus on care and attention to detail. You'll bring the ability to work in a fast-paced environment, work proactively and have excellent communication skills, both written and verbal with a warm and engaging approach to delivering customer experience. You'll set high standards for yourself and seek to exceed our customer expectations.

Surrounded by extensive gardens and set just a stone's throw from the historic landmarks Farnham Castle and Waverly Abbey, Neptune Farnham is a beautiful conversion of The Wellington public house. It sits on leafy Folly Hill, with donkeys grazing in the fields nearby.

What Benefits We Can Offer You

• Competitive salary
• Generous Holiday Allowance
• Life Assurance
• Company sick pay
• Enhanced maternity and paternity leave
• Cycle to work scheme
• Gym membership
• Generous Neptune new item and outlet discounts
• Perkbox: Wellbeing Hub and Retail Discounts Portal
• Your birthday day off
• Two paid volunteer days a year
• Day off if you become a Grandparent
• A week off to celebrate a life event
• Refer a friend scheme
• Long service holiday allowance increase
• Training Workshops
  
  

Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.

We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.

Our Story

Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.