Home Ownership Officer

Holtec International; Greater London; Hybrid; GBP 46,000 - 51,000; Full time

Job summary

The City of London Corporation is seeking a motivated Home Ownership Officer to join the Community and Children’s Services team at the Barbican Estate Office. You will manage service charges and provide a high standard of service to leaseholders.

Key responsibilities include handling charges, rent-related items and building insurances, maintaining records, conducting consultations, and supporting resident engagement with colleagues and partners.

Qualifications

• Experienced in housing management, leasehold services or a related field.

Responsibilities

• Calculate, prepare and issue service charges, ground rents, major works charges and buildings insurance.
• Ensure accurate property records, accounts and billing information.
• Carry out statutory consultations in line with relevant legislation.
• Respond to leaseholder enquiries, complaints and disputes professionally.
• Monitor costs, maximise income and meet performance targets.
• Support resident engagement activities and work collaboratively with colleagues and partners.

Skills

Housing management

Leasehold services

Customer service

IT skills

Job description

Home Ownership Officer

Posting Start Date: 02/11/2026

Posting End Date: 16/11/2026

Department: Community & Children's Services Department

Office Location: Barbican Estate Office Lauderdale Place

Level of DBS required for this role: Standard

Level of vetting required?: No security vetting is required

Is this a politically restricted post?: No

Does this post require a Baseline Personnel Security Standard (BPSS) check?: No

Salary: £45,650 - £50,860 per annum inclusive of London Weighting

Contractual Hours: 35 hours per week

Hours of Work/Work Pattern: Monday to Friday, 9:00am - 5:00pm

Basis: Full -Time, Permanent

Workplace category: Hybrid

Workplace role categories describe our approach to workplace attendance

Attachments: Job Description and Person Specification

Summary of Terms and Conditions of Employment

About Us

The City of London Corporation is looking for a motivated and organised Home Ownership Officer to join the Community and Children's Services team at the Barbican Estate Office. You will play a key role in managing property charges and providing a high standard of service to leaseholders.

Key Responsibilities

• Calculate, prepare and issue service charges, ground rents, major works charges and buildings insurance.
• Ensure accurate property records, accounts and billing information.
• Carry out statutory consultations in line with relevant legislation.
• Respond to leaseholder enquiries, complaints and disputes professionally.
• Monitor costs, maximise income and meet performance targets.
• Support resident engagement activities and work collaboratively with colleagues and partners.

The Ideal Candidate Will Be

• Experienced in housing management, leasehold services or a related field.
• Knowledgeable about leasehold legislation and service charge processes.
• Confident in handling complex enquiries and resolving problems effectively.
• Highly organised, numerate and competent in IT and administration.
• An excellent communicator with strong customer service skills.
• Able to manage deadlines, maintain confidentiality and work effectively with diverse residents.

If you are passionate about delivering excellent customer service and supporting positive outcomes for residents, we would love to hear from you!

This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain a Standard Disclosure & Barring Service check.

The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.

In addition to a competitive salary and membership of the excellent Local Government Pension Scheme, you can look forward to an all-round package of life-improving benefits and offers - from interest-free season ticket and bicycle loans to discounts on health and wellbeing, arts and culture.

Closing date: 23:59pm on 16 November 2026.

Interviews will be held w/c 30 November 2026.

The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.

Because our roles are so varied, we don't have a 'one size fits all' policy for workplace attendance. How many days a week you'll be required to attend your workplace will depend on the requirements of your role. It's important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.

For more information on our categories for workplace attendance, please view our guide here.

We will be reviewing this policy and approach at regular intervals to ensure we're meeting our attendance needs.