Home Ownership Officer

City of London Corporation; Greater London; Hybrid; GBP 46,000 - 51,000; Full time

Benefits offered by this job

LGPS

Season-ticket loan

Bike loan

Wellbeing & culture discounts

Job summary

The City of London Corporation is seeking a motivated Home Ownership Officer to join the Community and Children’s Services team at Barbican Estate Office. You will manage service charges and leasehold matters, ensuring high-quality service to leaseholders while maintaining accurate records and compliant processes.

The role requires experience in housing management, knowledge of leasehold legislation, and strong IT and communication skills.

Qualifications

• Experienced in housing management, leasehold services or a related field.
• Knowledgeable about leasehold legislation and service charge processes.
• Confident in handling complex enquiries and resolving problems effectively.
• Highly organised, numerate and competent in IT and administration.
• An excellent communicator with strong customer service skills.
• Able to manage deadlines, maintain confidentiality and work effectively with diverse residents.

Responsibilities

• Calculate, prepare and issue service charges, ground rents, major works charges and buildings insurance.
• Ensure accurate property records, accounts and billing information.
• Carry out statutory consultations in line with relevant legislation.
• Respond to leaseholder enquiries, complaints and disputes professionally.
• Monitor costs, maximise income and meet performance targets.
• Support resident engagement activities and work collaboratively with colleagues and partners.

Skills

Housing management

Leasehold services

Leasehold legislation

Service charges

Customer service

IT proficiency

Job description

Department: Community & Children's Services Department

Level of DBS required for this role: Standard

Level of vetting required?: No security vetting is required

Is this a politically restricted post?: No

Does this post require a Baseline Personnel Security Standard (BPSS) check?: No

Salary:£45,650 - £50,860 per annum inclusive of London Weighting

Hours of Work/Work Pattern: Monday to Friday, 9:00am – 5:00pm

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About Us

The City of London Corporation is looking for a motivated and organised Home Ownership Officer to join the Community and Children’s Services team at the Barbican Estate Office. You will play a key role in managing property charges and providing a high standard of service to leaseholders.

Key Responsibilities

• Calculate, prepare and issue service charges, ground rents, major works charges and buildings insurance.
• Ensure accurate property records, accounts and billing information.
• Carry out statutory consultations in line with relevant legislation.
• Respond to leaseholder enquiries, complaints and disputes professionally.
• Monitor costs, maximise income and meet performance targets.
• Support resident engagement activities and work collaboratively with colleagues and partners.

The Ideal Candidate Will Be

• Experienced in housing management, leasehold services or a related field.
• Knowledgeable about leasehold legislation and service charge processes.
• Confident in handling complex enquiries and resolving problems effectively.
• Highly organised, numerate and competent in IT and administration.
• An excellent communicator with strong customer service skills.
• Able to manage deadlines, maintain confidentiality and work effectively with diverse residents.

This post is exempt from the Rehabilitation of Offenders Act and as part of the selection process the successful applicant will be required to obtain a Standard Disclosure & Barring Service check.

The City of London Corporation is currently undergoing a programme to ensure that our pay and reward practices are competitive and equitable across the whole organisation, to ensure that everyone has the opportunity to thrive in the work that we do.

In addition to a competitive salary and membership of the excellent Local Government Pension Scheme, you can look forward to an all-round package of life-improving benefits and offers – from interest-free season ticket and bicycle loans to discounts on health and wellbeing, arts and culture.

Closing date: 23:59pm on 16 November 2026.

Interviews will be held w/c 30 November 2026.

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The City of London Corporation is committed to Equal Opportunities and welcomes applications from all sections of the community.

Because our roles are so varied, we don’t have a ‘one size fits all’ policy for workplace attendance. How many days a week you’ll be required to attend your workplace will depend on the requirements of your role. It’s important that you understand the requirements before applying to ensure you are able to meet them. We are committed to considering requests to work flexibly and job share. Requests will be considered by the recruiting manager in line with our policies and business needs.

For more information on our categories for workplace attendance, please view our guide here .

We will be reviewing this policy and approach at regular intervals to ensure we’re meeting our attendance needs.