Leasehold Services & Home Ownership Officer

City of London Corporation; Greater London; Hybrid; GBP 46,000 - 51,000; Full time

Benefits offered by this job

LGPS

Season-ticket loan

Bike loan

Wellbeing & culture discounts

Job summary

The City of London Corporation is seeking a motivated Home Ownership Officer to join the Community and Children’s Services team at Barbican Estate Office. You will manage service charges and leasehold matters, ensuring high-quality service to leaseholders while maintaining accurate records and compliant processes.

The role requires experience in housing management, knowledge of leasehold legislation, and strong IT and communication skills.

Qualifications

• Experienced in housing management, leasehold services or a related field.
• Knowledgeable about leasehold legislation and service charge processes.
• Confident in handling complex enquiries and resolving problems effectively.
• Highly organised, numerate and competent in IT and administration.
• An excellent communicator with strong customer service skills.
• Able to manage deadlines, maintain confidentiality and work effectively with diverse residents.

Responsibilities

• Calculate, prepare and issue service charges, ground rents, major works charges and buildings insurance.
• Ensure accurate property records, accounts and billing information.
• Carry out statutory consultations in line with relevant legislation.
• Respond to leaseholder enquiries, complaints and disputes professionally.
• Monitor costs, maximise income and meet performance targets.
• Support resident engagement activities and work collaboratively with colleagues and partners.

Skills

Housing management

Leasehold services

Leasehold legislation

Service charges

Customer service

IT proficiency

Job description

The City of London Corporation is seeking a motivated Home Ownership Officer to join the Community and Children’s Services team at Barbican Estate Office. You will manage service charges and leasehold matters, ensuring high-quality service to leaseholders while maintaining accurate records and compliant processes.

The role requires experience in housing management, knowledge of leasehold legislation, and strong IT and communication skills.