Leasehold Income Officer

London Borough of Hackney; London Borough of Hackney; On-site; GBP 36,000 - 48,000; Full time

Job summary

London Borough of Hackney is recruiting a Leasehold Income Officer to join the Leasehold Income Team. The role focuses on timely collection of service charges and other invoiced sums, with proactive arrears reduction and income maximisation for the Council.

You will assess each case, decide on action, and may pursue legal routes or settlements while keeping thorough records. The post involves liaising with legal services, solicitors, and financial institutions, preparing legal documents, and

Qualifications

• Experience in debt recovery within a housing environment.
• Good understanding of relevant legislation and customer service excellence.

Responsibilities

• Recover service charges and other invoiced sums, including major works and ground rent.
• Assess cases and determine action, including pursuing legal routes or settlements.
• Liaise with legal services, solicitors and financial institutions to resolve queries.
• Prepare documentation for legal actions and maintain accurate electronic records.
• Respond promptly to income collection inquiries with clear, sensitive customer communication.
• Attend resident meetings and advise on payment options, identifying support for vulnerable residents.

Skills

Debt recovery

Housing sector

Job description

Join Our Team as a Leasehold Income Officer!

12 Months Fixed Term Contract / Secondment Opportunity

Are you ready to make a meaningful impact in the community? The London Borough of Hackney is seeking a dedicated Leasehold Income Officer to join our Leasehold Income Team. In this role, you will play a crucial part in the effective recovery of service charges and other invoiced sums, including major works, shared ownership, ground rent, and reserve funds.

Your primary responsibility will be to ensure the timely collection of owed sums and reduce arrears while maximising income for the Council. You’ll assess each case to determine the best course of action, whether that’s pursuing legal routes or facilitating settlements. Your goal will be to provide high-quality housing management services that meet the needs of our customers.

Key duties include liaising with legal services, solicitors, and financial institutions to resolve complex queries, preparing documentation for legal actions, and maintaining accurate records on electronic databases. You will also respond to income collection inquiries promptly, ensuring clear and sensitive communication with customers regarding their accounts.

We are looking for candidates who have experience in debt recovery within a housing environment, as well as a strong understanding of relevant legislation. You should possess excellent customer service skills and the ability to manage your workload efficiently, working to tight deadlines.

As a Leasehold Income Officer, you will have the opportunity to attend resident meetings, provide advice on payment options, and identify support for vulnerable residents. Your contributions will help promote a culture of customer care and continuous improvement within Hackney Council.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

Closing date for applications

18 November 2026 (22:59)

Interview date

week commencing 07 December 2026

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud. In order to achieve this, we are seeking individuals who embody our “PROUD” values: Purpose and Respect, where we foster belonging through active inclusion, kindness, and open dialogue; Ownership, where we champion proactive collaboration and accountability for our shared success; and Unity and Diversity, where we work as one Council to break down silos and champion anti-racist behavior.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently underrepresented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: [e-mail]