Home Move Coordinator

Aster Group; Enham Alamein; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Flexible working

Wellbeing programme

Pension and life cover

Volunteering leave

Job summary

Aster Group is seeking a Home Move Coordinator to support customers relocating within our operating region. You will manage a caseload, coordinate moves, and liaise with authorities and contractors to ensure smooth transitions and positive outcomes.

The role emphasizes safeguarding, empathy, and building strong relationships with residents across diverse needs, requiring driving and field presence across communities.

Qualifications

• Experience in customer-facing roles within housing or asset management is preferred.
• Outstanding verbal and written communication skills across audiences.
• Experience supporting customers including those with complex needs and vulnerabilities.
• Understanding of safeguarding and customer vulnerability considerations.
• Proficiency with IT tools and CRM systems.

Responsibilities

• Act as the primary contact for customers throughout the moving journey.
• Build trusted relationships with residents and keep them informed and supported.
• Develop personalised move plans and decant packages tailored to each customer.
• Arrange accommodation, removals and practical support for smooth moves.
• Collaborate with Housing, Development, Communications, Maintenance and Asset Teams.
• Liaise with local authorities, housing providers, and contractors for housing solutions.
• Manage complex/high-profile cases balancing customer needs with timescales and budgets.
• Lead meetings with contractors to track progress and resolve issues.
• Identify risks and protect customer outcomes and organisational reputation.
• Maintain accurate records and manage payments per audit requirements.

Skills

Customer-facing experience

Verbal and written communication

Relationship building

IT skills & CRM

Tools

Microsoft Office

CRM systems

Job description

Job Title: Home Move Coordinator

Location: Flexible - able to travel within our operating region

Salary: £32,921 per annum

Job type: Permanent, Full Time. 37 hours per week.

Closing Date: 25th October 2026.

At Aster, we're committed to putting customers at the heart of everything we do. As a Home Move Coordinator, you'll play a pivotal role in delivering our active asset disposal programme, helping customers move safely and successfully into new homes while ensuring an exceptional customer experience throughout.

This is a rewarding opportunity for someone who thrives on building relationships, solving problems and supporting people through change. You'll work closely with residents, local authorities, contractors and internal teams to coordinate seamless moves and create positive outcomes for customers, including those with complex needs and vulnerabilities.

What You'll Be Doing:

As a Home Move Coordinator, you'll manage a diverse caseload of customers requiring relocation, providing tailored support from the first conversation through to settling into their new home.

Key responsibilities include:

• Acting as the primary point of contact for customers throughout the moving journey.
• Building trusted relationships with residents, ensuring they feel informed, supported and valued at every stage.
• Developing personalised move plans and decant packages that meet individual customer needs.
• Arranging accommodation, removals and practical support to deliver a smooth and successful move.
• Working collaboratively with colleagues across Housing, Development, Communications, Maintenance and Strategic Asset Management teams.
• Liaising with local authorities, housing providers, contractors and partner agencies to identify suitable housing solutions.
• Managing complex and high-profile cases while balancing customer needs, project timescales and budgets.
• Leading meetings with contractors and stakeholders to track progress and resolve issues proactively.
• Identifying and mitigating risks, protecting both customer outcomes and organisational reputation.
• Maintaining accurate records, managing payments and ensuring compliance with audit requirements.

What We're Looking For:

We're seeking someone who combines strong organisational skills with genuine compassion and excellent communication abilities.

You’ll ideally have:

• Experience in customer-facing roles within housing, asset management, development or a related sector.
• Outstanding verbal and written communication skills, with the ability to adapt your approach to different audiences.
• Experience supporting customers from diverse backgrounds, including those with complex needs.
• An understanding of safeguarding, customer vulnerability and the importance of tailored support.
• Knowledge of housing and tenancy legislation.
• The confidence to manage challenging conversations professionally and empathetically.
• Strong relationship-building skills and the ability to influence and collaborate with stakeholders at all levels.
• Good IT skills, including Microsoft Office and customer relationship management systems.
• A proactive, solution-focused approach with excellent attention to detail.

This role will see you out and about in our communities, so you will have a full UK driving licence and access to a vehicle for work purposes.

What's in it for me:

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs
• A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues' careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

Successful candidates will complete a Basic DBS check.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.

Candidates with experience of: Home Move Coordinator, Decant Coordinator, Decant Officer, Decant Project Coordinator, Relocation Coordinator, Relocation Officer, Housing Relocation Officer, Resident Relocation Coordinator, Tenant Relocation Officer, Customer Move Coordinator, Customer Relocation Coordinator, Home Moves Officer, Housing Moves Coordinator, Housing Move Officer, Resident Move Coordinator, Resident Support Coordinator, Housing Support Officer, may also be considered for this role.