Home Claims Technical Consultant

Aviva; Glasgow; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension scheme

Private medical

Annual leave 29 days

Share plan

Discounts on Aviva products

Volunteer days

Flexible benefits

Wellbeing support

Job summary

Aviva plc in the UK is seeking a Home Claims Technical Consultant based in Glasgow or Perth. You will join our technical claims team, providing advice, development and support to the Home Claims teams across the UK.

You will coach others, write best practice guidance and lead technical improvements to enhance customer outcomes and cost performance.

Qualifications

• Strong home claims experience gained in a desk- or field-based role.
• Technical knowledge of insurance principles, building repair processes, fraud and recoveries.
• Proven ability to coach, mentor and develop others.
• Ability to investigate and interpret complex technical information and reach clear, evidence-based conclusions.
• CII/CILA qualification (or working towards), or equivalent technical experience.

Responsibilities

• Support and develop Home Claims teams across the UK; help resolve complex home claims and improve technical capability.
• Coach others, write best practice guidance, and lead technical improvements that enhance customer outcomes and cost performance.
• Your work will influence how we deliver excellence in Home claims.

Skills

Home claims experience

Insurance principles

Building repair processes

Fraud & recoveries

Coaching and mentoring

Investigate & interpret complex info

Education

CII/CILA qualification

Job description

Home Claims Technical Consultant

Location: Glasgow or Perth

Salary: circa £35,000

We are looking for new colleagues to join our technical claims team, working alongside our home claims teams providing technical advice, development and support.

This is a great job for someone who is politically agile, skilled communicator/conflict manager, adaptable to situations, able to challenge and positively influence others at all levels, internally and externally. If you are someone with considerable technical experience dealing with Home Property Claims, then don’t hesitate to apply for this job!

A bit about the job:

This role exists to support and develop our Home Claims claims teams across the UK. You’ll be part of the Major & Complex Claims (MCC) team, helping to resolve complex home insurance claims and improve technical capability. You’ll coach others, write best practice guidance, and lead technical improvements that enhance customer outcomes and cost performance. Your work will directly influence how we deliver excellence in Home claims.

Skills and experience we’re looking for:

• Strong home claims experience gained in a desk-based or field-based role. Experience assessing claims on site and working directly with customers, trades and technical specialists would be an advantage.
• Strong technical knowledge of insurance principles, building repair processes, fraud and recoveries.
• Proven ability to coach, mentor and develop others.
• Ability to investigate and interpret complex technical information and reach clear, evidence-based conclusions.
• CII/CILA qualification (or working towards), or equivalent technical experience.

Whatyou’llget for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salarycirca £35K (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary, (actual amount depends on your performance and Aviva’s.)
• Generouspensionscheme e.g. if you put in 8%, Aviva adds 14%
• 29 daysholidayplus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefitto help you get expert support when you need it
• Make your money go further - Up to 40%discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through ourMatching Share Planand share in the success of Aviva with ourSave As You Earnscheme
• Brilliantlysupportive policiesincluding parental and carer’s leave
• Flexible benefitsto suit you, includingsustainability optionssuch as cycle to work
• Make a difference, be part of our Aviva Communitiesand use your 3paid volunteering days to help others
• We take yourwellbeingseriously with lots of support and tools

Aviva is for everyone:

We’reinclusive and welcome everyone– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if youdon’t, we wouldstill encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations,hoursand working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.