Claims Specialist

Aviva plc; Perth; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Bonus opportunity

Pension up to 14%

29 days holiday + bank holidays

Private Medical Benefit

Discounts on Aviva products

Share plan (Aviva Shares)

Volunteer days

Wellbeing resources

Job summary

Aviva plc in the United Kingdom is recruiting a Loss Adjuster / Claims Specialist (Desk Based) to manage a portfolio of complex commercial property claims from intake to settlement. You will assess Building, BI, and related losses with a customer‑focused approach while applying policy terms and technical judgement.

This role emphasizes autonomy, clear communication with brokers and suppliers, and delivering fair, timely outcomes.

Qualifications

• Experience handling complex and high-value commercial property claims.
• Strong technical knowledge of Building Claims, BI, Alternative Accommodation and Contract Works claims.
• Ability to investigate claims, assess policy coverage and make sound indemnity decisions.
• Experience coordinating multiple stakeholders to achieve positive outcomes.

Responsibilities

• Manage a portfolio of complex commercial property claims end to end.
• Investigate losses, assess coverage and make informed claim decisions.
• Provide technical expertise to support positive customer outcomes.
• Liaise with customers, brokers and suppliers to progress settlements.

Skills

Complex commercial property claims

Technical knowledge across property cl

Claims investigation & indemnity

Stakeholder coordination

Job description

Loss Adjuster /Claims Specialist - Desk Based

Salary £34,000 - £36,000

Are you someone who...

Has experience handling complex commercial property claims and enjoys investigating, managing and resolving challenging losses? This role would suit a claims professional with strong technical expertise across commercial property claims who thrives in a customer-focused environment and is looking for the opportunity to manage a varied and interesting portfolio of claims from start to finish.

A bit about the job:

As part of our Claims Specialist team, you'll manage a portfolio of complex commercial property claims, ensuring claims are assessed fairly, accurately and in line with policy terms. You'll handle a range of losses including Building Claims, Business Interruption, Alternative Accommodation and Contract Works claims, working closely with customers, brokers and suppliers to progress claims through to settlement. You'll investigate losses, make informed claim decisions and provide technical expertise to support positive customer outcomes. This is a varied role offering autonomy, technical challenge and the opportunity to make a real difference when customers need us most.

Skills and experience we're looking for:

• Experience handling complex and high-value commercial property claims.
• Strong technical knowledge of Building Claims, Business Interruption, Alternative Accommodation and Contract Works claims.
• Ability to investigate claims, assess policy coverage and make sound indemnity decisions.
• Experience managing a varied caseload and coordinating multiple stakeholders to achieve positive outcomes.
• Knowledge of policy wordings, claims processes and relevant regulatory requirements.

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £34,000 and £36,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary (actual amount depends on your performance and Aviva's)
• Generous pension scheme, with Aviva contributing up to 14%
• 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Up to 40% discount on Aviva products, plus additional retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan, plus our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Be part of our Aviva Communities and use your 3 paid volunteering days to help others
• Access to a range of wellbeing support, tools and resources

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here