Home Care Technician: Defect Resolution & On-Site Support

Barratt Developments plc; Daresbury; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive Bonus Scheme

Private Medical Cover - Single Cover

26 days’ holiday

Job summary

Barratt Developments plc is seeking a Customer Care professional to ensure high-quality home buyer support. You will respond to queries, coordinate with site teams, and take responsibility for defect resolution with a focus on quality and professionalism.

The role requires experience in construction, strong customer-service skills, and the ability to manage appointments, paperwork, and site inspections. A hybrid working pattern is offered across head office and sites.

Qualifications

• Experience in construction or building roles preferred.
• Strong customer service mindset with professionalism.
• Ability to problem-solve defects and provide practical fixes.

Responsibilities

• Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment
• Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer
• Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping
• Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator
• Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month
• Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director

Skills

Construction knowledge

Problem solving

Interpersonal skills

Customer care

Communication

Job description

Barratt Developments plc is seeking a Customer Care professional to ensure high-quality home buyer support. You will respond to queries, coordinate with site teams, and take responsibility for defect resolution with a focus on quality and professionalism.

The role requires experience in construction, strong customer-service skills, and the ability to manage appointments, paperwork, and site inspections. A hybrid working pattern is offered across head office and sites.