Residential Customer Care Engineer – Repairs & Defects

Skilled Careers; Lenham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company van or car allowance

Tools provided

Benefits

Job summary

Skilled Careers is seeking a proactive Customer Care Engineer to support new build residential developments across DA, CR, KT, BR postcodes in Surrey and Kent. The role is hands-on, focusing on remedial works and resolving defects in occupied homes to maintain high quality finishes and customer satisfaction.

You will diagnose and rectify defects on site, perform carpentry, finishing and general maintenance, and coordinate with site managers, subcontractors and our customer care team to keep

Qualifications

• Experience in house building or construction desirable.
• Strong carpentry background preferred (first or second fix advantageous).
• Multi-trade skills beneficial (e.g. plastering, decorating, basic plumbing).
• Excellent customer service and communication skills.
• Ability to work independently and manage multiple tasks effectively.

Responsibilities

• Attend occupied properties to diagnose and rectify defects in line with warranty guidelines.
• Carry out a range of remedial works including carpentry, finishing, and general maintenance tasks.
• Deliver a high level of customer service when dealing with homeowners.
• Manage your own workload and diary across multiple live developments.
• Liaise with the Customer Care team, Site Managers, and subcontractors to coordinate works.
• Maintain accurate records of works carried out and materials used.
• Ensure all works are completed safely and to a high standard.

Skills

Customer service

Carpentry

Multi-trade

Driving licence

Communication

Job description

Skilled Careers is seeking a proactive Customer Care Engineer to support new build residential developments across DA, CR, KT, BR postcodes in Surrey and Kent. The role is hands-on, focusing on remedial works and resolving defects in occupied homes to maintain high quality finishes and customer satisfaction.

You will diagnose and rectify defects on site, perform carpentry, finishing and general maintenance, and coordinate with site managers, subcontractors and our customer care team to keep