Defect & Customer Care Admin — 12‑Month FTC

Orbit Group; West Malling; On-site; GBP 21,000 - 26,000; Full time

Job summary

Orbit Group is seeking a Customer Care Administrator to provide essential admin support to the Customer Care Team, ensuring smooth post-handover defect handling and warranty period service for new build homes.

You will log, coordinate and track defects, arrange contractor appointments and maintain accurate customer records, working with site teams and contractors to resolve issues within agreed timescales and deliver empathetic, professional service.

Qualifications

• High level of computer literacy with fast and accurate typing.
• Excellent literacy and numeracy skills.
• Ability to interpret data and produce summaries.
• Excellent teamwork and communication.

Responsibilities

• Act as first point of contact for customers reporting defects via telephone, email and internal systems.
• Escalate complex issues to Customer Care Coordinators or Head of Customer Care.
• Monitor defects through liability and warranty periods, keeping information up to date.
• Coordinate contractor inspections, appointments and access with site teams.
• Monitor contractor progress and ensure timely updates.

Skills

Typing speed and accuracy

Literacy and numeracy

Data interpretation

Communication skills

Excel and Microsoft Teams

Tools

CRM (D365)

MS Excel

MS Teams

Job description

Orbit Group is seeking a Customer Care Administrator to provide essential admin support to the Customer Care Team, ensuring smooth post-handover defect handling and warranty period service for new build homes.

You will log, coordinate and track defects, arrange contractor appointments and maintain accurate customer records, working with site teams and contractors to resolve issues within agreed timescales and deliver empathetic, professional service.