Home Care Administrator & Operations Lead

Kingsley Healthcare; Diss; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Kingsley Healthcare is seeking a dependable Home Care Administrator for our Diss, Suffolk location. You will oversee administrative tasks, recruitment, and marketing for our home care operations, supporting regulatory compliance and smooth daily functioning.

The role requires strong organisational and communication skills, the ability to lead while working independently, and readiness to handle on-call responsibilities. Reports to Branch Manager and collaborates with the broader care team.

Qualifications

• Experience in healthcare administration or long-term care management.
• Excellent IT skills and ability to learn new systems quickly.
• Strong prioritisation skills and ability to work independently.
• Reliable and trustworthy.

Responsibilities

• Front of House (receive and welcome people to the office).
• Answer phone calls and correspondence (email, letters, packages etc.).
• Recruitment (organising adverts through to staff commencing).
• General administration and management of various computer programmes (record-keeping, data entry, filing).
• Selling and marketing our services, and leading local marketing with the team.
• Manage correspondence and communication within the home care branch.
• Assist with audits to maintain necessary certifications and staff files.
• Address concerns and feedback.
• Keep accurate records of resident data and financial transactions.

Skills

Healthcare administration

Microsoft Excel

Microsoft Word

Telephone manner

Organisational skills

Teamwork

Reliability

Tools

Microsoft Excel

Microsoft Word

Job description

Kingsley Healthcare is seeking a dependable Home Care Administrator for our Diss, Suffolk location. You will oversee administrative tasks, recruitment, and marketing for our home care operations, supporting regulatory compliance and smooth daily functioning.

The role requires strong organisational and communication skills, the ability to lead while working independently, and readiness to handle on-call responsibilities. Reports to Branch Manager and collaborates with the broader care team.