Home-based Property Operations Lead - Repairs & Partnerships

Tristone Nash; Hemel Hempstead; Hybride; GBP 55 000 - 75 000; Plein temps

Résumé du poste

Tristone Nash is recruiting a Property Operations Manager to oversee a regional portfolio within a national housing association. The role involves delivering responsive repairs, planned investment, major works, voids and estate services while building long-term contractor partnerships.

You will lead surveying teams, collaborate with contractors, residents and senior stakeholders to drive value for money and service excellence, ensuring compliance and social value across programs.

Qualifications

• Extensive experience managing strategic contractor partnerships within social housing.
• Strong knowledge of responsive repairs, planned maintenance, major works and voids.
• Experience leading geographically dispersed surveying or operational teams.
• Excellent stakeholder management skills with the ability to influence at all levels.
• Experience managing large operational budgets and driving value for money.
• Knowledge of construction contracts, building defects, housing maintenance and compliance.

Responsabilités

• Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services.
• Build and maintain long-term strategic partnerships with key contractors and supply chain partners.
• Drive contractor performance through contract management, KPI monitoring and continuous improvement.
• Champion customer-focused service delivery, ensuring residents remain at the heart of decision making.
• Embed organisational values across all partnership arrangements.
• Develop innovative ways of working to improve efficiency, reduce costs and maximise social value.
• Support procurement, mobilisation and ongoing performance management of new contractors.
• Manage regional budgets and ensure services are delivered within agreed financial parameters.
• Ensure full compliance with statutory, contractual and regulatory requirements.
• Produce performance reports and strategic insights for senior leadership.

Connaissances

Contractor partnerships

Responsive repairs

Major works

Voids

Budget management

Stakeholder management

Contract management

Leadership

Reporting & insights

Formation

HND in Construction, Building Surveying, Property, Housing or related discipline

Full UK Driving Licence

Description du poste

Tristone Nash is recruiting a Property Operations Manager to oversee a regional portfolio within a national housing association. The role involves delivering responsive repairs, planned investment, major works, voids and estate services while building long-term contractor partnerships.

You will lead surveying teams, collaborate with contractors, residents and senior stakeholders to drive value for money and service excellence, ensuring compliance and social value across programs.