Property Operations Lead (Remote) & Contractor Partnerships

Tristone Nash; Exeter; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

Tristone Nash is recruiting a Property Operations Manager to lead regional delivery of responsive repairs, planned investment, major works, voids and estate services. You will manage a team of surveyors and partner with contractors, residents and senior stakeholders to drive service excellence and maximise social value.

Based in the UK with home-based duties and occasional site meetings, you will oversee budgets, ensure compliance, monitor contracts, and report performance to senior leadership.

Qualifications

• Extensive experience managing strategic contractor partnerships within social housing.
• Strong knowledge of responsive repairs, planned maintenance, major works and voids.
• Experience leading surveying or operational teams.
• Full UK Driving Licence.

Responsibilities

• Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services.
• Build and maintain long‑term strategic partnerships with key contractors and supply chain partners.
• Drive contractor performance through effective contract management, KPI monitoring and continuous improvement.
• Champion customer‑focused service delivery, ensuring residents remain at the heart of decision making.
• Embed organisational values across all partnership arrangements.
• Develop innovative ways of working to improve efficiency, reduce costs and maximise social value.
• Support procurement, mobilisation and ongoing performance management of new contractors.
• Manage regional budgets and ensure services are delivered within agreed financial parameters.
• Ensure full compliance with statutory, contractual and regulatory requirements.
• Produce performance reports and strategic insights for senior leadership.

Skills

Senior property professional

Strategic contractor partnerships

Stakeholder management

Budget management

Leadership

Education

HND or equivalent in Construction/Building Surveying/Property/Housing

Job description

Tristone Nash is recruiting a Property Operations Manager to lead regional delivery of responsive repairs, planned investment, major works, voids and estate services. You will manage a team of surveyors and partner with contractors, residents and senior stakeholders to drive service excellence and maximise social value.

Based in the UK with home-based duties and occasional site meetings, you will oversee budgets, ensure compliance, monitor contracts, and report performance to senior leadership.