Remote Property Ops Lead - Housing & Contracts

Tristone Nash; Redditch; À distance; GBP 65 000 - 85 000; Plein temps

Résumé du poste

Tristone Nash is seeking a Property Operations Manager to lead regional delivery of responsive repairs, planned investment, major works, voids and estate services for a national housing association.

You will manage a dispersed team of surveyors, build strategic partnerships with contractors, drive performance through KPI-led management, and oversee budgets while maintaining high safety, quality and customer-focused outcomes for residents.

Qualifications

• Extensive experience managing strategic contractor partnerships within social housing.
• Strong knowledge of responsive repairs, planned maintenance, major works and voids.
• Experience leading geographically dispersed surveying or operational teams.
• Excellent stakeholder management skills with the ability to influence at all levels.
• Experience managing large operational budgets and driving value for money.
• Knowledge of construction contracts, building defects, housing maintenance and compliance.
• Proven track record of delivering service improvements, innovation and customer satisfaction.
• Full UK Driving Licence.

Responsabilités

• Lead the regional delivery of planned investment, major works, responsive repairs, voids and estate services.
• Build and maintain long‑term strategic partnerships with key contractors and supply chain partners.
• Drive contractor performance through effective contract management, KPI monitoring and continuous improvement.
• Champion customer‑focused service delivery, ensuring residents remain at the heart of decision making.
• Embed organisational values across all partnership arrangements.
• Develop innovative ways of working to improve efficiency, reduce costs and maximise social value.
• Support procurement, mobilisation and ongoing performance management of new contractors.
• Manage regional budgets and ensure services are delivered within agreed financial parameters.
• Ensure full compliance with statutory, contractual and regulatory requirements.
• Produce performance reports and strategic insights for senior leadership.

Connaissances

Contractor partnerships

Responsive repairs

Major works

Voids

Stakeholder management

Budgets

Service improvements

Driving licence

Formation

HND or equivalent in Construction/Building Surveying/Property/Housing

Description du poste

Tristone Nash is seeking a Property Operations Manager to lead regional delivery of responsive repairs, planned investment, major works, voids and estate services for a national housing association.

You will manage a dispersed team of surveyors, build strategic partnerships with contractors, drive performance through KPI-led management, and oversee budgets while maintaining high safety, quality and customer-focused outcomes for residents.