Home-Based Operations Manager, Security — Grow & Retain Key Accounts

Palmer McCarthy; Reading; Remote; GBP 43,000 - 54,000; Full time

Job summary

Palmer McCarthy is seeking an Operations Manager for the manned guarding sector. The role is predominantly home-based with travel across England, focusing on protecting client relationships and resolving operational issues to retain and grow business.

You will manage client relationships, attend meetings and site visits, and work with operations teams to ensure excellent service delivery. This is a hands-on, client-facing leadership role requiring proactive problem-solving and strong commercial

Qualifications

• Experience in operations, account or contract management, ideally in security or 24/7 service environments.
• Strong client-facing and relationship-management skills.
• Practical problem solver with ownership and calm under pressure.

Responsibilities

• Manage and develop relationships with key clients, acting as senior operational contact.
• Attend client meetings and site visits, use data to drive discussions on SLA/KPI performance.
• Own complaints and escalations, coordinate practical solutions and corrective actions.
• Work with control room and teams to maintain high service delivery and performance.
• Retain hours and identify opportunities to increase services within accounts.

Skills

Client-facing

Relationship management

Contract management

Problem solving

Travel across England

Job description

Palmer McCarthy is seeking an Operations Manager for the manned guarding sector. The role is predominantly home-based with travel across England, focusing on protecting client relationships and resolving operational issues to retain and grow business.

You will manage client relationships, attend meetings and site visits, and work with operations teams to ensure excellent service delivery. This is a hands-on, client-facing leadership role requiring proactive problem-solving and strong commercial