Home Admissions Advisor

The Cinnamon Care Collection; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Uncapped commission

Job summary

Cinnamon Care Collection is seeking a Home Admissions Advisor at Eden Court, Battersea. This full-time role focuses on building relationships with prospective residents and families, guiding decisions, and driving occupancy while delivering exceptional customer service.

You will work with the leadership team to create positive local engagement, manage enquiries, and provide a supportive, empathetic experience from first contact to move-in.

Qualifications

• Proven ability to build trusted relationships with residents, families and referrers.
• Strong communication and interpersonal skills.
• Experience in sales, business development or relationship management.

Responsibilities

• Build strong relationships with prospective residents, families and professional referrers.
• Manage enquiries and guide families through decision-making journeys.
• Maintain a sales pipeline and follow up on opportunities in a timely manner.
• Identify new business development opportunities within the local community.
• Support events and marketing activities to promote the home.
• Interact with healthcare professionals and local influencers to drive occupancy.
• Collaborate with the General Manager to exceed occupancy targets.
• Deliver a first-class customer experience aligned with Cinnamon Care Collection values.

Skills

Relationship building

Communication

Sales experience

Multitasking

Customer service

Job description

Home Admissions Advisor

Competitive salary, plus uncapped commission

Realistic OTE from £65,000

Full-time hours

A Top 20 Care Home Group 2026!

Awarded One of the UK s Best Companies to Work For

About Us

Eden Court is exceptional. Located in the heart of Battersea, it offers 28 luxury apartments alongside a 71-bed care home. This is an age-exclusive development like no other.

We re growing our team and are looking for an ambitious, relationship-focused salesperson to join us.

This is a sales role with a difference.

While many sales positions focus solely on targets and transactions, this role combines commercial success with genuine purpose. You ll support individuals and families as they navigate one of life s most important, and often emotional, decisions, providing guidance, reassurance and support when it matters most.

For the right person, there are few careers that offer the opportunity to make such a meaningful difference while also being rewarded financially.

Many of our highest-performing Home Admissions Advisors have come from a variety of sectors, including property, hospitality, healthcare, retail and professional services. What they share is a passion for people, a talent for building trusted relationships and the drive to succeed.

If you re motivated by achieving results, enjoy meeting new people, thrive on creating opportunities and want a role where your success directly impacts the lives of others, as well as your own remuneration, we d love to hear from you.

Working alongside our existing Home Admissions Advisor and the wider leadership team, you ll play a key role in driving occupancy, delivering an exceptional customer experience and supporting the continued success of Eden Court.

You ll be a visible ambassador for Eden Court, building relationships across the local community, developing professional networks and ensuring every prospect receives an outstanding experience from their first enquiry through to moving in.

What You ll Be Doing

• Building strong relationships with prospective residents, families and professional referrers.
• Managing enquiries and guiding families through the decision-making journey.
• Maintaining an accurate sales pipeline and ensuring timely follow-up of all opportunities.
• Identifying new business development opportunities within the local community.
• Supporting events, exhibitions and marketing activities to promote the home.
• Building and maintaining relationships with healthcare professionals and key local influencers.
• Working closely with the General Manager and wider team to achieve and exceed occupancy targets.
• Delivering a first-class customer experience that reflects the values of Cinnamon Care Collection.

• Helping to maintain a positive local presence through social media and selected online portals, with support from the wider marketing team

About You

We re looking for someone who is commercially driven, emotionally intelligent and enjoys building long-term relationships.

You ll be:

• Ambitious and motivated by success.
• A confident communicator with excellent interpersonal skills.
• Naturally proactive and organised.
• Comfortable managing multiple priorities.
• Professional, resilient and self-motivated.
• Passionate about delivering exceptional customer service.
• Experienced in sales, business development or relationship management, although your sector background is less important than your ability to connect with people and build trust.

Most importantly, you ll understand that great selling is about understanding people s needs, earning their confidence and helping them make the right decision at the right time.

At Cinnamon, we re determined to be the difference for the people we support, their families and our communities. We re looking for someone who shares that ambition. Someone who is as exceptional as we are, takes pride in delivering outstanding experiences, builds meaningful relationships and achieves exceptional results.

In return, you ll have the opportunity to build a rewarding career with one of the UK s Best Companies to Work For and a leading care provider, where your contribution, success and potential will be recognised and rewarded.