Home Administrator — Make a Difference in Care

Confidential; North East; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Earned wage access

Employee Assistance Programme 24/7

Retail, leisure and cinema discounts

Discounted food and beverage offers

Discounted hotel stays for you and a +

Spa and wellbeing discounts

Long service awards and extra annual/£

Refer-a-friend incentives

Bereavement leave provision

Job summary

Confidential is recruiting an experienced Home Administrator for a Newcastle upon Tyne care home. You will be the first point of contact, ensuring smooth day-to-day admin operations and maintaining records, outgoing communications, and resident support.

The role balances customer service, administration, and financial tasks in a warm, collaborative environment. Youll work closely with management and care teams to support residents, families, and visitors daily.

Qualifications

• Experience in a busy, fast-paced environment.
• Strong organisational and time management abilities.
• Excellent attention to detail and accuracy.

Responsibilities

• Provide a professional and welcoming front-line service for residents, families and visitors.
• Handle telephone, email and face-to-face enquiries efficiently.
• Maintain accurate staff, resident and financial records.
• Support financial administration and cash processing.
• Keep personnel files compliant and up to date.
• Work within budgets and administrative processes.
• Support occupancy and community engagement initiatives.
• Ensure GDPR-compliant record-keeping and processes.
• Provide general admin support to the management team.

Skills

Administration experience

Organisational skills

Cash handling

Attention to detail

Customer service

Tools

MS Office

CRM systems

Job description

Confidential is recruiting an experienced Home Administrator for a Newcastle upon Tyne care home. You will be the first point of contact, ensuring smooth day-to-day admin operations and maintaining records, outgoing communications, and resident support.

The role balances customer service, administration, and financial tasks in a warm, collaborative environment. Youll work closely with management and care teams to support residents, families, and visitors daily.