Home Administrator

Confidential; North East; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Earned wage access

Employee Assistance Programme 24/7

Retail, leisure and cinema discounts

Discounted food and beverage offers

Discounted hotel stays for you and a +

Spa and wellbeing discounts

Long service awards and extra annual/£

Refer-a-friend incentives

Bereavement leave provision

Job summary

Confidential is recruiting an experienced Home Administrator for a Newcastle upon Tyne care home. You will be the first point of contact, ensuring smooth day-to-day admin operations and maintaining records, outgoing communications, and resident support.

The role balances customer service, administration, and financial tasks in a warm, collaborative environment. Youll work closely with management and care teams to support residents, families, and visitors daily.

Qualifications

• Experience in a busy, fast-paced environment.
• Strong organisational and time management abilities.
• Excellent attention to detail and accuracy.

Responsibilities

• Provide a professional and welcoming front-line service for residents, families and visitors.
• Handle telephone, email and face-to-face enquiries efficiently.
• Maintain accurate staff, resident and financial records.
• Support financial administration and cash processing.
• Keep personnel files compliant and up to date.
• Work within budgets and administrative processes.
• Support occupancy and community engagement initiatives.
• Ensure GDPR-compliant record-keeping and processes.
• Provide general admin support to the management team.

Skills

Administration experience

Organisational skills

Cash handling

Attention to detail

Customer service

Tools

MS Office

CRM systems

Job description

Looking for a varied administration role where you can truly make a difference?

We are recruiting on behalf of a well-established and highly regarded care provider in Newcastle upon Tyne for an experienced Home Administrator.

This is an opportunity to join a warm, welcoming care environment where your organisational skills, attention to detail, and professional approach will play a vital role in supporting residents, families, colleagues, and visitors every day.

If you're an experienced administrator who thrives in a fast-paced setting, enjoys building relationships, and takes pride in keeping systems, records, and processes running smoothly, we'd love to hear from you.

The Role

As Home Administrator, you'll be at the heart of the service, acting as the first point of contact for enquiries while ensuring the efficient day-to-day running of all administrative functions within the home.

You'll be responsible for maintaining accurate records, supporting financial administration, managing personnel documentation, and helping to create a positive experience for residents, families, and visitors.

This is a diverse and rewarding role that would suit someone who enjoys balancing customer service, administration, and financial responsibilities.

Key Responsibilities

• Deliver a professional and friendly service to visitors, residents, families, and external contacts
• Handle telephone, email, and face-to-face enquiries efficiently
• Maintain accurate staff, resident, and financial records
• Support financial administration, cash handling, and record keeping
• Ensure personnel files and documentation remain compliant and up to date
• Work within agreed budgets and administrative processes
• Build and maintain positive relationships with local stakeholders and external partners
• Support occupancy and community engagement initiatives
• Ensure all records are maintained in line with GDPR requirements
• Provide general administrative support to the management team

What We're Looking For

Essential Experience

• Previous administration experience within a busy, fast-paced environment
• Strong organisational and time management skills
• Experience handling financial records and cash transactions
• Excellent attention to detail and accuracy
• Strong communication and customer service skills
• Proficient in Microsoft Office and general administrative systems

Personal Qualities

• Professional and approachable
• Compassionate and respectful
• Reliable and highly organised
• Able to manage multiple priorities effectively
• Passionate about delivering excellent service and making a positive difference

What's In It For You?

• Flexible access to earned pay before payday
• Employee Assistance Programme available 24/7
• Retail, leisure and cinema discounts
• Discounted food and beverage offers
• Discounted hotel stays for you, friends and family
• Spa and wellbeing discounts
• Long service awards, including additional annual leave
• Refer-a-friend incentives
• Bereavement leave provision

Why Apply?

This is more than just an administration role.

You’ll become an important part of a dedicated care team, helping ensure residents receive the highest standard of support in a safe, welcoming, and well-organised environment. Your work behind the scenes will have a direct impact on the quality of care delivered every day.