Food & Beverage Team Leader - Dunstable

National Trust; Dunstable; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry for you and a guest

Rental deposit loan

Season ticket loan

EV car lease

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust is seeking a Team Leader for our busy caf, focusing on front of house and service excellence. You will support a team, supervise induction and training, and help maintain displays and food presentation. You may assist in the kitchen at times, and you’ll use your people skills to deliver a day to remember for visitors.

No experience is required, but we’re looking for someone who is focused on great service, a team player, well-organised, and eager to lead and develop colleagues.

Qualifications

• Front-of-house customer service experience welcome, but not required.
• 0
• Display and sign accuracy for food presentation.
• Assist kitchen team with food prep when needed.
• Induction and training of new colleagues.
• Commitment to allergens and food safety.

Responsibilities

• Provide day-to-day leadership to the caf team.
• Ensure consistent, high-quality service to all visitors.
• Supervise induction and ongoing training of staff.
• Maintain accurate displays and signage.
• Support kitchen team during busy periods.

Skills

Great service

Team player

Well-organised

Lead & develop team

Problem solving

Willing to learn

Education

No formal experience required

Tools

Food safety basics

Job description

As a Team Leader, you'll be giving day-to-day support to your team, to make sure they're consistently giving great service to everyone who comes to the caf . This is a busy, lively place to work, so you'll need to be adaptable. Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive 'can-do' attitude and your desire to provide an outstanding service. Using your excellent eye for detail, you'll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food. You'll also be supervising the induction and training of colleagues, to help build a team that's dedicated to great service and to giving people a day to remember. We'll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

No experience is needed, but we'd love to hear from you if you're:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• ability to lead, support and develop a team
• confident dealing with a variety of situations including complaints
• willing to learn new skills.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places