Holidays Cottage Cleaner

National Trust; Dorking; On-site; GBP 3,300 - 3,600; Part time

Benefits offered by this job

Free parking at most Trust places

Season-ticket loan

Job summary

The National Trust is seeking a Holiday Cottage Cleaner at Polesden Lacey to prepare four cottages. Travel between sites is required with changeover days often on Mondays or Fridays, and sometimes Saturdays, so flexibility is essential.

You will clean, present the cottage to a high standard and assist with repairs or replacements from store supplies. PPE is provided and training is available.

Qualifications

• Customer-focused, delivering high-quality service.
• Able to work both in a team and independently.
• Well-organised and adaptable to changing tasks.
• Willing to learn new skills.

Responsibilities

• On changeover days, ensure the cottage is pristine, well-presented and welcoming for guests.
• Monitor for anything not as it should be and report repairs or odd jobs.
• If needed, replace broken items from store supplies.

Skills

Service orientation

Team player

Well-organised

Willing to learn

Job description

Summary

We're looking for a Holiday Cottage Cleaner to prepare our popular holiday cottages at Polesden Lacey. We have 4 cottages here, so travel essential. Changeover days often fall on a Monday or Friday, but they can be on any day of the week, including Saturdays, so flexibility is required,

We're looking for a Holiday Cottage Cleaner to prepare our popular holiday cottages at Polesden Lacey. We have 4 cottages here, so travel essential. Changeover days often fall on a Monday or Friday, but they can be on any day of the week, including Saturdays, so flexibility is required,

Salary: £12.75 per hour

Hours: Part-time, 5 hours per week

Contract: Permanent

Interview dates: 21st, 22nd & 23rd October 2026.

Internally within the National Trust, you will be known as a 'Holidays Operation Assistant'.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like To Work Here

To find out more about what it's like to work within "Holidays" at the National Trust, click here to watch our video.

What You'll Be Doing

On changeover days, you'll make sure that everything's pristine and ready for the next guests to arrive. This will include making sure the cottage is thoroughly cleaned, well-presented and welcoming. We'd also like you to keep an eye out for anything that’s not as it should be, and report any repairs or odd jobs that need doing. If you need to, you'll also replace any broken items from the store supplies.

Full Personal Protective Equipment (PPE) is provided for all teams, and extra measures are in place to protect staff.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who We're Looking For

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place Polesden Lacey, Great Bookham, Dorking, RH5 6BD

Documents: Holidays Operation Assistant - A1.pdf Requirements: Compliance.Eligibility to Work in the UK

Closing Date

18th October 2026

Interview dates: 21st, 22nd & 23rd October 2026.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.