Holidays Operation Team Leader

National Trust; Lacock; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Pension (up to 10% of basic)

Free entry to National Trust places

Deposit loan scheme

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days + buy-

Flexible working

Employee assistance programme

Free parking

Job summary

The National Trust is seeking an Holidays Operation Team Leader to care for and present holiday cottages in Lacock and Avebury, Wiltshire. The role concentrates on high standards, guest service excellence and proactive team leadership.

You will work with the Holidays Manager and team to ensure safe operations, timely maintenance, and up-to-date guest materials, including some Saturday cover when required.

Qualifications

• Experience leading and developing a team.
• Ability to handle complaints and deliver great service.
• Organised and adaptable with initiative.

Responsibilities

• You’ll be focused on making sure that our operations are compliant with health and safety.
• You’ll be familiar with working to risk assessments, COSHH procedures, accident reporting and fire safety.
• You’ll help to coordinate maintenance work and repairs, making sure our cottages look their best for our guests, and that all our guest materials are up to date and in good order.
• You’ll work with the Holidays Manager and the Holidays Assistant Managers in the area to provide a service that’s efficient, effective and flexible.
• You’ll be ensuring there’s cover for changeovers and that we always meet our high standards in line with our Holidays changeover guide.
• The role may also include helping with changeovers in cottages, and some Saturday cover when needed.

Skills

Leadership

Customer service

Teamwork

Organisation

Adaptability

Willingness to learn

Job description

Summary

This role is all about high standards, care and attention to detail. We're looking for a Holidays Operation Team Leader to take the lead in presenting and looking after the National Trust's holiday cottages in Lacock and Avebury in Wltshire

Salary

£13.25 per hour

Contract

Permanent

Hours/ working pattern

Part-time, 18 hours per week

What you'll be doing

• You’ll be focused on making sure that our operations are compliant with health and safety.
• You’ll be familiar with working to risk assessments, COSHH procedures, accident reporting and fire safety.
• You’ll help to coordinate maintenance work and repairs, making sure our cottages look their best for our guests, and that all our guest materials are up to date and in good order.
• You’ll work with the Holidays Manager and the Holidays Assistant Managers in the area to provide a service that’s efficient, effective and flexible.
• You’ll be ensuring there’s cover for changeovers and that we always meet our high standards in line with our Holidays changeover guide.
• The role may also include helping with changeovers in cottages, and some Saturday cover when needed.

Who we're looking for

• able to lead, support and develop a team?
• confident in dealing with all kinds of situations, including complaints?
• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places