Job Detail

The National Trust For Places of Historic Interest or Natural Beauty; Bury; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Substantial pension up to 10% of basic

Free entry to National Trust places (你

Rental deposit loan scheme

Season ticket loan

EV car lease scheme (where eligible)

Perks at work discounts

Holiday allowance up to 32 days + buy-

Flexible working wherever possible

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust seeks a Holiday Cottage Cleaner to prepare popular holiday cottages at Ickworth. You will be known internally as a Holidays Operation Assistant and complete an online assessment rather than a CV application.

The role focuses on pristine changeovers, welcoming guests, and reporting needed repairs, with PPE provided for all staff. We value service, teamwork, adaptability, and a willingness to learn.

Qualifications

• Focused on giving great service to everyone you meet.
• A team player, but also able to work on your own initiative.
• Well-organised and adaptable.
• Willing to learn new skills.

Responsibilities

• On changeover days, ensure cottages are thoroughly cleaned, well-presented and welcoming for the next guests.
• Monitor for items that aren’t as they should be and report repairs or odd jobs.
• Replace broken items from store supplies when needed.
• Full PPE is provided and additional safety measures are in place.

Skills

Great customer service

Team player

Organised

Willing to learn

Job description

***INTERNAL APPLICANTS ONLY **

We're looking for a Holiday Cottage Cleaner to prepare our popular holiday cottages at Ickworth.

Internally within the National Trust, you will be known as a 'Holidays Operation Assistant'.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

To find out more about what it's like to work within "Holidays" at the National Trust,

What you'll be doing

On changeover days, you'll make sure that everything's pristine and ready for the next guests to arrive. This will include making sure the cottage is thoroughly cleaned, well-presented and welcoming. We'd also like you to keep an eye out for anything that's not as it should be, and report any repairs or odd jobs that need doing. If you need to, you'll also replace any broken items from the store supplies.

Full Personal Protective Equipment (PPE) is provided for all teams, and extra measures are in place to protect staff.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places