Holidays Operation Assistant - Bury St Edmunds

National Trust; Bury St Edmunds; In loco; GBP 21.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension up to 10% of basic salary

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Descrizione del lavoro

National Trust seeks a Holidays Operation Assistant to prepare our Ickworth holiday cottages in Bury St Edmunds. You’ll clean thoroughly between guest stays, ensure a welcoming presentation, and report repairs or replace broken items from store supplies. PPE is provided and guest service matters.

We value teamwork, strong organisation, adaptability and a willingness to learn new skills in a busy hospitality setting.

Competenze

• Focused on giving great service to everyone you meet.
• A team player, but also happy to work on your own initiative.
• Well-organised and adaptable.
• Willing to learn new skills.

Mansioni

• On changeover days, ensure the cottage is thoroughly cleaned, well-presented and welcoming.
• Watch for anything not as it should be and report repairs or odd jobs that need doing.
• Replace any broken items from the store supplies if needed.
• Full PPE is provided for all teams.

Conoscenze

Service excellence

Team player

Organised

Willing to learn

Descrizione del lavoro

Holidays Operation Assistant - Bury St Edmunds

We're looking for a Holiday Cottage Cleaner to prepare our popular holiday cottages at Ickworth. Internally within the National Trust, you will be known as a 'Holidays Operation Assistant'. For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. On changeover days, you'll make sure that everything's pristine and ready for the next guests to arrive. This will include making sure the cottage is thoroughly cleaned, well-presented and welcoming. We'd also like you to keep an eye out for anything that's not as it should be, and report any repairs or odd jobs that need doing. If you need to, you'll also replace any broken items from the store supplies. Full Personal Protective Equipment (PPE) is provided for all teams, and extra measures are in place to protect staff. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

We're looking for someone who:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places