Holidays Operation Assistant - Ambleside

National Trust; Ambleside; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan

Season ticket loan EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

National Trust is seeking a Holiday Cottage Cleaner for Millbeck Towers near Keswick in the North Lakes. The role is within the National Trust’s Holidays team and covers six bedrooms, ensuring the cottage is pristine, welcoming and ready for each new arrival.

You will work 6 hours per week with Fridays, Saturdays and Mondays as main changeover days. Free parking, potential extra hours, and a short online assessment are part of the process. Competitive hourly pay is provided.

Qualifications

• Experience delivering high-quality guest service.
• Ability to work as part of a team and independently.
• Strong organisational and adaptability skills.
• Willingness to learn new skills.

Responsibilities

• Keep the cottage clean, well-presented and welcoming for guests on changeover days.
• Notice and report repairs or odd jobs that need doing.
• Replace broken items from store supplies when needed.
• Full PPE provided for all staff.

Skills

Customer service

Team player

Well-organised

Willing to learn

Job description

We're looking for a Holiday Cottage Cleaner to help prepare our popular holiday cottage, Millbeck Towers, Nr. Keswick in the North Lakes. This is a chance to help care for one of the National Trust's most unique holiday cottages, keeping this beautiful six-bedroom property clean, welcoming and ready for each new arrival. Internally within the National Trust, you will be known as a 'Holidays Operation Assistant'.

We'd love to hear from you if you're:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

Salary: 15.75 per hour (please note this is inclusive of a 3 per hour reviewable market supplement)

Contract Duration: Permanent

Working Pattern: You'll work 6 hours per week. The main changeover days are Fridays, Saturdays and Mondays, although short breaks mean that changeovers can sometimes take place on other days of the week. We don't work Sundays, and rotas are provided in advance. You'll need to be available between 10.00am and 4.00pm, although there may be some flexibility around finishing times if you have other commitments. Free parking is available, and there will be the opportunity to work additional hours. For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Set above the Northern Lakes with views across the Vale of Keswick, Millbeck Towers is a striking former 18th-century mill full of historic character, from stained-glass windows and open fireplaces to its distinctive turreted design. To find out more about what it's like to work within "Holidays" at the National Trust, click here to watch our video.

What you'll be doing

On changeover days, you'll make sure that everything's pristine and ready for the next guests to arrive. This will include making sure the cottage is thoroughly cleaned, well-presented and welcoming. We'd also like you to keep an eye out for anything that's not as it should be, and report any repairs or odd jobs that need doing. If you need to, you'll also replace any broken items from the store supplies. Full Personal Protective Equipment (PPE) is provided for all teams, and extra measures are in place to protect staff. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places