Holidays Cottage Cleaner

National Trust; Truro; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Pension scheme

Free entry to NT places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust is seeking two Holidays Cottage Cleaners to clean and prepare cottages in Veryan and Porth. The role is based on annualised hours with 416 hours per year, averaged 8 hours per week, paid as 12 equal installments. Salary is £12.75 per hour.

Initial training and PPE are provided. A valid driver’s license is useful due to remote locations. Responsibilities include thorough cleaning, showing guests a welcoming environment, and reporting any repairs or missing items.

Qualifications

• Role involves cleaning and preparing holiday cottages for guests.
• On changeover days, ensure cottage is thoroughly cleaned and well-presented.

Responsibilities

• Clean and prepare holiday cottages for guests.
• Keep eye out for repairs or replacements and report them.
• Manage own diary and bookings for changeover days.

Skills

Helpful & Friendly

Well organised

Customer focused

Enthusiastic & willing to learn

Team player & own initiative

Basic IT skills (emails)

Job description

Summary

We are looking for 2 Holidays Cottage Cleaners to clean and prepare our stunning holiday cottages in Veryan and Porth (just outside Portscatho).

Salary: £12.75 per hour

Contract: Permanent

Hours/ working pattern: 416 hours per year (averaging 8hrs per week). This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

The changeover days can fall any day from Monday to Saturday hence flexibility is essential due to popular short breaks and late bookings. Flexible hours can be discussed at interview. The start time would typically be 9.30 – 10 am and the changeover time will vary from 4 to 6 hours depending on what needs doing. Rotas are issued in advance and we will try to accommodate other commitments.

Internally you will be known as a 'Holidays Operation Assistant'.

As the cottages are remote you will require your own transport as public transport is limited.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like To Work Here

Our holiday cottages are popular all year round where guests love taking in the network of footpaths, creeks, cliffs, woodland, and open countryside or relaxing on the beautiful beaches at Towan, Carne and Pendower.

To find out more about the cottages visit: www.nationaltrust.org.uk/holidays.

What You'll Be Doing

The successful candidates will be responsible for looking after our holiday cottages. On changeover days, you’ll make sure that everything is prepared for our guests to arrive. This will include making sure the cottage is thoroughly cleaned, well-presented and welcoming for our guests. We’d also like you to keep an eye out and report any repairs or odd jobs that need doing along with replacing any broken items from the store supplies. You’ll need to be able to manage your own time and organise a diary for all the bookings. We will give you plenty of support and training and you’ll be very much part of a wider team.

Full Personal Protective Equipment (PPE) and cleaning materials are provided.

Please also read the full role profile, attached to this advert.

Who We're Looking For

Who we're looking for.

• Helpful & Friendly
• Well organised
• Customer focused with a positive attitude.
• Enthusiastic with a willingness to learn.
• A team player who can also work on your own initiative.
• Able to use basic IT skills for emails

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place

Veryan Cottage, Truro, Veryan, TR2 5PF

Additional information

Closing Date: 8th November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.