Holidays Cottage Cleaner

National Trust; Newquay; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Substantial pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

The National Trust is seeking a Holidays Operation Assistant to clean and prepare The West Wing of Elizabethan Manor, Trerice, near Newquay. The role emphasizes delivering excellent guest experience, working flexibly Mon–Sat, and liaising between property management and visitor experience teams.

Based in Newquay area with annualised hours (234 hours/year). Full driving licence and vehicle are essential. A permanent contract and generous staff perks accompany the role.

Qualifications

• Experience in hospitality or cleaning desirable.
• Ability to follow instructions and maintain high standards.

Responsibilities

• Clean and present the holiday cottage to a high standard on changeover days.
• Identify repairs or issues and report them promptly.
• Replace broken items from stock as needed.
• Adhere to PPE requirements and safety guidelines.

Skills

Great service

Team player

Well-organised

Willing to learn

Job description

We’re looking for a Holiday Cottage Cleaner to prepare our unique holiday cottage - The West Wing of Elizabethan Manor, Trerice, near Newquay. Trerice | Cornwall | National Trust

We strive to give at least 3 weeks notice of working dates, but we can sometimes take last minute bookings so the role will be ideally suited to someone who lives in the Newquay, Summercourt, Goonhavern area and has some flexibility over days worked Mon-Sat. We will support where necessary and there may be opportunities for the right candidate to collect more hours working across our other cottages at Trelissick and wider Cornwall if sought.

Contract: Permanent

Hours/ working pattern:234 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year

A full driving Licence and vehicle are imperative for applying to this role.

Internally within the National Trust, you will be known as a 'Holidays Operation Assistant'.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

Trerice is a Grade 1 listed National Trust visitor attraction, which is made up of a Manor House and formal gardens, and as such carries some quirks synonymous with old properties and a visitor site. As well as the day to day duties explained below and during your induction with us, it will be important to be a link for our Holidays Team between the Property Management and Visitor Experience Officers. Completing important compliance tasks above those for a Holiday Cottage in line with a Grade One historical site will also form part of the role. Full training will be given on these aspects.

What you'll be doing

On changeover days, you’ll make sure that everything’s pristine and ready for the next guests to arrive. This will include making sure the cottage is thoroughly cleaned, well-presented and welcoming. We’d also like you to keep an eye out for anything that’s not as it should be, and report any repairs or odd jobs that need doing. If you need to, you’ll also replace any broken items from the store supplies.

Full Personal Protective Equipment (PPE) is provided for all teams, and extra measures are in place to protect staff.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you're:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Season ticket loan

EV car lease scheme (for roles that meet the salary criteria)

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Trerice, Kestle Mill, Newquay, TR8 4PG

Documents

Holidays Operation Assistant - A1.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 22nd November 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.