Holiday Sales - Touring Warden - HS1

Parkdean Resorts UK Limited; Southerness; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Employee Assistance Programme (24/7)

Holiday discounts 50%

Friends & family discount 25%

Team member discount 30%

Brand partner discounts (HelloFresh,Gy

Job summary

Parkdean Resorts UK Limited in Scotland is seeking a hands-on Touring Warden to support guests across our touring pitches and facilities. If you enjoy a varied role that blends customer service, grounds care and on-park support, this is the ideal opportunity to make a real difference to our guests' holidays.

You’ll greet guests on arrival, escort them to their pitch, answer queries and help maintain high cleanliness standards across the touring grounds, toilets and waste areas.

Qualifications

• A good working knowledge of general maintenance, grounds work or practical tasks.
• Strong problem-solving skills with the ability to stay calm and effective under pressure.
• Excellent customer service skills with a friendly, approachable manner.
• A full UK Driving Licence.
• Flexibility to work weekends, evenings and bank holidays.
• Positive energy, reliability and a hands-on attitude.

Responsibilities

• Meet and welcome touring guests on arrival, escorting them to their allocated pitch.
• Provide friendly, professional support for guest queries, concerns and on-park assistance.
• Build positive relationships with guests and share information about park facilities, services and activities.
• Maintain high cleanliness standards across touring facilities, including toilets, showers and waste disposal areas.
• Empty bins, manage waste and recycling areas and ensure they remain clean and compliant.
• Check for litter around touring grounds and dispose of waste safely and appropriately.
• Work alongside the Maintenance team to keep touring grounds well-presented - this may include grass cutting, strimming and other practical tasks.

Skills

Maintenance knowledge

Problem-solving

Customer service

Driving licence

Weekend availability

Job description

Help us create the perfect touring and camping experience! We're looking for a hands-on, friendly and proactive Touring Warden to support guests across our touring pitches and facilities. If you enjoy a varied role that blends customer service, grounds care and on-park support, this is the ideal opportunity to make a real difference to our guests' holidays.

As a Touring Warden, you'll play a key part in ensuring our touring guests enjoy a safe, clean and well-presented environment. You'll greet guests on arrival, help them to their pitch, support them throughout their stay and maintain exceptional standards across the touring grounds.

This role combines practical work, great customer service and teamwork - all focused on delivering a brilliant experience from arrival through to departure.

What you will be doing...

• Meet and welcome touring guests on arrival, escorting them to their allocated pitch.
• Provide friendly, professional support for guest queries, concerns and on-park assistance.
• Build positive relationships with guests and share information about park facilities, services and activities.
• Maintain high cleanliness standards across touring facilities, including toilets, showers and waste disposal areas.
• Empty bins, manage waste and recycling areas and ensure they remain clean and compliant.
• Check for litter around touring grounds and dispose of waste safely and appropriately.
• Work alongside the Maintenance team to keep touring grounds well-presented - this may include grass cutting, strimming and other practical tasks.

About you...

• A good working knowledge of general maintenance, grounds work or practical tasks.
• Strong problem-solving skills with the ability to stay calm and effective under pressure.
• Excellent customer service skills with a friendly, approachable manner.
• A full UK Driving Licence.
• Flexibility to work weekends, evenings and bank holidays.
• Positive energy, reliability and a hands-on attitude.

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 65 parks - we've got your back when it comes to training!
• You're never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we've got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

Are we the right fit for you?

At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.

Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.

Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at [e-mail]