Accommodation - Accommodation Supervisor - HK1

Parkdean Resorts UK Limited; Newquay; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

EAP

Park discount 50%

Friends & family 25%

Team member discount 30%

Staff training

Job summary

Parkdean Resorts UK Limited is seeking an Accommodation Supervisor to support the Accommodation Manager in maintaining spotless, well-presented holiday homes across our parks. You will lead a hands‑on team, perform regular quality checks, train staff, and ensure safety and compliance while delivering an exceptional guest experience.

The role requires a hands-on leader with a full UK driving licence, weekend/evening flexibility, and a focus on efficient operations.

Qualifications

• Experience supervising a team.
• Ability to access accommodation to perform checks and hands-on cleaning tasks, including lifting.
• Full UK driving licence.

Responsibilities

• Ensure consistently clean, safe, and well-maintained holiday homes for guests.
• Conduct regular inspections and address non-compliance immediately.
• Clean holiday homes, lodges and pods to high brand standards.
• Ensure team has tools and stock to perform duties efficiently.
• Prioritise guest satisfaction and resolve queries with minimal disruption.
• Provide coaching and training to new team members; develop ongoing performance feedback.
• Ensure compliance with health and safety regulations, COSHH and company policies.
• Monitor stock levels of cleaning supplies, linen and guest amenities and report shortages.

Skills

Team leadership

Quality inspections

Health & safety

Customer service

Job description

Join us as our new Accommodation Supervisor, where you’ll play a key role in supporting the Accommodation Manager and Assistant Accommodation Manager to ensure our holiday homes consistently meet the highest standards of cleanliness and presentation. In this hands‑on role, you’ll actively check quality, guide your team through their daily tasks, and help maintain an efficient, well‑organised operation that delivers an exceptional experience for every guest.

What you will be doing...

• Ensuring the consistent delivery of exceptionally clean, safe, and well‑maintained holiday homes for our guests.
• Conducting regular inspections and checks of holiday homes to ensure cleanliness standards are being met, taking action to fix any non‑compliance issues immediately.
• Cleaning holiday homes, lodges and glamping pods (where applicable) to our high brand standards.
• Ensuring your team have the right tools and stocks to do their job efficiently and effectively.
• Putting our guests first, you and your team will build positive relationships to resolve guest queries with minimal disruption to their stay with us.
• Creating a culture within your team to consistently deliver high standards and respond positively to guest feedback.
• Assist with the onboarding and training of new team members, providing ongoing development and support through on‑the‑job coaching
• Provide your team with feedback and support based on performance data
• Ensuring you and your team are compliant with health and safety regulations, COSHH and all other company policies and procedures.
• Monitor stock levels of cleaning supplies, linen and guest amenities, reporting low levels to the Accommodation Manager or Assistant Accommodation Manager.

About you...

• Experience supervising a team.
• The ability to access accommodation to perform checks and deliver hands‑on cleaning services, performing physical tasks including lifting, bending and standing for extended periods of time.
• The flexibility to be able to work to suit business needs which includes weekends, evenings, and bank holidays as required.
• The ability to work at a fast pace, communicating and carrying out complex plans of work efficiently and effectively.
• A leadership style that gets the best out of diverse teams.
• A full UK driving licence.

So, why Parkdean Resorts?

Well, besides the one‑of‑a‑kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 65 parks - we’ve got your back when it comes to training!
• You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

Are we the right fit for you?

At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.

Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.

Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at [e-mail]