Holiday Experience Manager

National Trust; United Kingdom; On-site; GBP 17,000 - 28,000; Part time

Benefits offered by this job

Pension up to 10%

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust is seeking a Holidays Assistant Manager to ensure guests have their best possible holiday at Trust locations. You will answer questions, follow procedures and work with local teams and the Contact Centre to maintain high standards.

This role is part-time (22.5 hours per week), 3 days across Monday to Saturday, with occasional weekend work and visits to remote sites. You will supervise caretakers, coordinate rotas, manage stock and assist with recruitment and training.

Qualifications

• Practical operational experience in a holiday business.
• Strong communication with all kinds of people.
• Experience maintaining housekeeping, presentation and site maintenance.
• Ability to supervise and support team members.
• Familiarity with health and safety procedures and risk assessments.

Responsibilities

• Provide great service to guests and ensure high standards of holiday care.
• Answer questions, follow procedures, and coordinate with local Trust teams and Contact Centre.
• Occasionally desk work or visits to holiday cottages/sites, including remote locations.
• Supervise caretakers with training, coaching and development.
• Coordinate rotas with bookings, organise changeovers and stock control.
• Assist with recruitment, induction and training of staff.
• Respond to incidents and keep everyone safe.
• Handle unplanned tasks to maintain standards.

Skills

Microsoft Office

People skills

Supervisory skills

Job description

The National Trust is seeking a Holidays Assistant Manager to ensure guests have their best possible holiday at Trust locations. You will answer questions, follow procedures and work with local teams and the Contact Centre to maintain high standards.

This role is part-time (22.5 hours per week), 3 days across Monday to Saturday, with occasional weekend work and visits to remote sites. You will supervise caretakers, coordinate rotas, manage stock and assist with recruitment and training.