Holiday Customer Assistant: Fast-Paced and Digital-Savvy

Marks & Spencer Group; Norwich; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant to join our frontline team in a fast-paced store. You’ll be at the heart of everyday shopping, delivering friendly service, sharing product knowledge and recommending our latest lines to customers.

This role requires resilience, the ability to thrive under pressure, and flexibility to work across various areas of the store. You’ll use digital tools to assist customers and help ensure every shopper leaves satisfied.

Qualifications

• Customer-focused with ability to deliver five-star service.
• Willingness to work across multiple store areas and cover shifts.
• Digital confidence to use in-store apps and devices.

Responsibilities

• Provide excellent customer service at pace and help customers with product questions and recommendations.
• Support merchandising, shelf replenishment and store standards to optimise the shopping experience.
• Assist customers with purchases and ensure a welcoming, efficient checkout and store environment.

Job description

Marks & Spencer is seeking a Customer Assistant to join our frontline team in a fast-paced store. You’ll be at the heart of everyday shopping, delivering friendly service, sharing product knowledge and recommending our latest lines to customers.

This role requires resilience, the ability to thrive under pressure, and flexibility to work across various areas of the store. You’ll use digital tools to assist customers and help ensure every shopper leaves satisfied.