Hire & Transport Controller

Nicholas Associates Group Limited; England; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

23 days holiday

Company pension

Employee profit share

Descripción de la vacante

Nicholas Associates Group Limited in Nottingham is seeking a Hire & Transport Controller on a permanent, full-time basis. You will manage day-to-day workload, coordinate drivers, the Hire team and internal colleagues to deliver an excellent customer experience while optimizing vehicle use and fuel efficiency.

The role reports to the Branch Manager and involves planning deliveries, quotations, and resolving queries, with a strong emphasis on safety and operational efficiency.

Formación

• Strong planning, prioritisation and organisational skills.
• Clear and confident communication by phone, email and in writing.
• Confidence using IT systems, including Microsoft Excel and in-house platforms.
• Excellent attention to detail, with accurate data-entry and paperwork skills.
• The ability to work independently and collaborate effectively as part of a team.

Responsabilidades

• Handle inbound enquiries, prepare hire and servicing quotations, and convert confirmed enquiries into hire contracts.
• Maintain accurate customer, hire and planning information using the company's in-house systems; full training will be provided.
• Plan daily delivery, collection and servicing routes for portable toilets, welfare units and associated hire equipment.
• Allocate work to suitable drivers and vehicles, considering location, capacity, access restrictions, vehicle type and operational priorities.
• Optimise routes to reduce unnecessary mileage, journey time and fuel use while meeting customer requirements wherever reasonably possible.
• Provide drivers with clear schedules and relevant site information, monitor progress throughout the day, and adjust plans in response to delays, breakdowns, urgent requests or other operational issues.
• Identify failed or incomplete jobs, arrange prompt follow-up, and support the resolution of customer queries relating to deliveries, collections or servicing.
• Process waste transfer notes and other documentation, checking records carefully and resolving discrepancies quickly.
• Complete accurate data entry and produce daily delivery, collection and servicing paperwork.
• Prepare daily and weekly Excel reports for management and client review.
• Highlight potential capacity, resource or service issues to management at the earliest opportunity.
• Build positive working relationships with drivers and provide practical day-to-day operational support.
• Promote safe working practices and ensure planning decisions do not compromise health and safety.
• Identify opportunities to improve routes, productivity and the overall efficiency of the Hire operation.
• Support the wider team, remain flexible during busy periods and undertake other reasonable duties when required.

Conocimientos

Planning

Communication

IT systems

Attention to detail

Independent worker

Team player

Herramientas

Microsoft Excel

In-house systems

Descripción del empleo

We are recruiting for a Hire & Transport Controller on a permanent and full-time basis in Nottingham

What's on Offer

• £28,743 per annum.
• 23 day's holiday, rising with service, plus bank holidays.
• Company pension.
• Employee profit share after 12 months as part of an employee-owned business.

About the Role

Reporting to the Branch Manager, you'll be trusted to manage your day-to-day workload independently while working closely with drivers, the Hire team, other branches and internal colleagues. Your focus will be on delivering an excellent customer experience while making the best use of vehicles, driver time and fuel.

Key Responsibilities

• Handle inbound enquiries, prepare hire and servicing quotations, and convert confirmed enquiries into hire contracts.
• Maintain accurate customer, hire and planning information using the company's in-house systems; full training will be provided.
• Plan daily delivery, collection and servicing routes for portable toilets, welfare units and associated hire equipment.
• Allocate work to suitable drivers and vehicles, considering location, capacity, access restrictions, vehicle type and operational priorities.
• Optimise routes to reduce unnecessary mileage, journey time and fuel use while meeting customer requirements wherever reasonably possible.
• Provide drivers with clear schedules and relevant site information, monitor progress throughout the day, and adjust plans in response to delays, breakdowns, urgent requests or other operational issues.
• Identify failed or incomplete jobs, arrange prompt follow-up, and support the resolution of customer queries relating to deliveries, collections or servicing.
• Process waste transfer notes and other documentation, checking records carefully and resolving discrepancies quickly.
• Complete accurate data entry and produce daily delivery, collection and servicing paperwork.
• Prepare daily and weekly Excel reports for management and client review.
• Highlight potential capacity, resource or service issues to management at the earliest opportunity.
• Build positive working relationships with drivers and provide practical day-to-day operational support.
• Promote safe working practices and ensure planning decisions do not compromise health and safety.
• Identify opportunities to improve routes, productivity and the overall efficiency of the Hire operation.
• Support the wider team, remain flexible during busy periods and undertake other reasonable duties when required.

About you:

• Strong planning, prioritisation and organisational skills.
• Clear and confident communication by phone, email and in writing.
• Confidence using IT systems, including Microsoft Excel and in-house platforms.
• Excellent attention to detail, with accurate data-entry and paperwork skills.
• The ability to work independently and collaborate effectively as part of a team.

About Us

We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.