Hire Controller

VP-PLC; Kidlington; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Salary sacrifice pension

25 days annual leave

Free Tool Hire

Life Assurance cover 3x salary

Share save scheme

Cycle to work scheme

Health Shield

Job summary

Brandon Hire Station is seeking a Hire Controller to be the frontline contact for customers both in-branch and via phone. This role focuses on maximizing hire and sales revenue while coordinating deliveries and collections as needed.

You will ensure safety and presentation standards, perform daily compliance and H&S checks, and participate in stock takes. A customer-service mindset and good IT skills are essential to succeed in this busy branch environment.

Qualifications

• Proven experience of delivering excellent customer service.
• Commercial mindset with focus on service delivery.
• Effective communicator with ability to influence and empathise.
• Good attention to detail and IT skills.
• Knowledge of local area.
• Knowledge of hire industry desirable but not essential.
• Knowledge of equipment desirable not essential.

Responsibilities

• Be the first point of contact for customers over the counter & on the telephone.
• Maximise hire and sales revenue.
• Cover deliveries and collections when essential to business demands.
• Ensure vehicles are always loaded safely and in line with company procedures.
• Responsible for appropriate branch presentation.
• Carry out daily compliance and H&S checks, as directed.
• Assist and attend stock takes as required.

Skills

Customer service

Commercial mindset

Communication

Attention to detail

IT skills

Knowledge of local area

Industry knowledge (hire)

Tools

IT systems

Job description

The following content displays a map of the jobs location - Oxford

Our Hire Controllers are key to the performance of our branches. Join us and become part of our amazing operational branch team in maintaining our place as Nation’s leading Tool hire business.

Key Responsibilities

• Be the first point of contact for customers over the counter & on the telephone
• Maximise hire and sales revenue
• Cover deliveries and collections when essential to business demands
• Ensure vehicle are always loaded safely and in line with company procedures
• Responsible for appropriate branch presentation
• Carry out daily compliance and H&S checks, as directed
• Assist and attend stock takes as required

What We’re Looking For

• Proven experience of delivering excellent customer service
• Commercial mind-set and aware of importance of service delivery
• Effective communicator with ability to influence and empathise
• Good attention to detail and IT skills
• Knowledge of local area
• Knowledge of hire industry desirable but not essential
• Knowledge of equipment desirable not essential

What We Can Offer You

• Salary sacrifice pension
• 25 days annual leave, plus bank holidays
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Recommend a friend scheme
• Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts - a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline - free joining
• All the above managed through our Employee Engagement Platform - Spotlight

A Little Bit About Us

Brandon Hire Station is the leading provider of tool and equipment hire in the UK.

Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.

At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.