Hire Desk Team Leader

TN United Kingdom; Wolverhampton; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Centre Team Leader, where your exceptional skills in customer service and team leadership will shine. In this dynamic role, you'll be at the forefront of delivering outstanding service, managing key accounts, and driving team performance. With a commitment to continuous improvement, you'll build strong relationships and ensure customer satisfaction at every level. Embrace the opportunity to grow within a highly successful organization and enjoy a flexible rewards package that reflects your contributions. If you're ready to take ownership and make a difference, this is the perfect role for you.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Great company pension scheme

Qualifications

• Prior experience demonstrating exceptional customer service skills is essential.
• Excellent interpersonal and influencing skills with the ability to communicate effectively.

Responsibilities

• Overall responsibility for the efficient and successful running of the KA Desk.
• Deliver exceptional levels of customer service to ensure that expectations are met or exceeded.
• Guide and mentor the Key Accounts Desk team, providing support and direction.

Skills

Customer Service Skills

Interpersonal Skills

Problem Solving

Planning and Organizing

Team Leadership

Adaptability

Job description

Social network you want to login/join with:

Are you the type of person who enjoys regularly interacting with customers, managing multiple accounts, and driving team sales? Do you have the skills and experience to lead a team of high-performing individuals? If so, this could be the role for you. We’re looking for a Customer Service Centre Team Leader who will thrive in a telesales or account management environment to join our team. You will help us to deliver our customer promise - to delight every customer, every time.

In the role of the Key Account Desk Team Leader, you will provide exceptional service levels to customers whilst maximising revenue opportunities for the business.

You’ll take ownership of the customer journey, build relationships with key accounts, and successfully manage your portfolio of customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service. Key responsibilities will include:

1. Overall responsibility for the efficient and successful running of the KA Desk.
2. Deliver exceptional levels of customer service to ensure that expectations are met or exceeded.
3. Understand, establish, and develop strong relationships with customers at all levels and be the first point of escalation.
4. Communicate effectively with various areas of the business.
5. Guide and mentor the Key Accounts Desk team, providing support and direction.
6. Review and set objectives (collectively and individually) to deliver continual improvement.
7. Delegate tasks and set deadlines.
8. Monitor team performance against KPIs.
9. Identify training and development needs and provide coaching as required.
10. Provide feedback to the wider business on areas of improvement.
11. Supply a suite of daily, weekly, and monthly reports for both internal and external use.

What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an industry-leading flexible rewards package including a generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards, and a great company pension scheme.

About You

If you join the team, we’ll provide you with everything you need and ensure you are equipped for success. We’ll discuss your training and personal development needs and your future career aspirations.

To succeed in this role, you will bring the following skills and behaviors:

• Prior experience demonstrating exceptional customer service skills is essential.
• Previous experience in the utilities industry would be advantageous but not essential.
• Able to demonstrate customer service excellence both internally and externally.
• Excellent interpersonal and influencing skills with the ability to communicate effectively across all levels and functions within Sunbelt Rentals and customer organizations.
• Strong customer service ethic, reviews, and actively seeks to resolve issues and improve service standards throughout the account.
• Effective planning and organizing skills, with a methodical approach, attention to detail, and adherence to company standards and procedures.
• A flexible approach, adaptable to individual and operational change in a diverse and fast-paced organization.
• A high level of integrity and trust.
• Self-motivated and conscientious.
• Takes ownership with a positive attitude and a proactive drive.
• Resilience, able to stay calm under pressure, make decisions, and solve problems on the go.