Hire Manager

GAP Group; Nottingham; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Life Assurance

Health & Wellness Support

Generous holidays

Job summary

GAP Group is seeking an experienced Hire Manager to lead the day-to-day operation of the Hire Desk within the Plant & Tools division in the UK. You will lead a team of Hire & Sales Co-ordinators and Drivers to deliver safe, efficient, customer-focused service while balancing operational control with commercial focus.

You will recruit, coach, and develop staff to achieve high performance, ensure adequate staffing, drive add-on sales, and maintain stock and compliance across the depot.

Qualifications

• Proven experience leading a hire desk, transport operation, or similar customer-facing team.
• Strong people management and coaching abilities.
• Commercial focus with track record of driving revenue and add-on sales.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple priorities and perform under pressure.
• Strong communication with customers, staff and stakeholders at all levels.
• Solid understanding of Health & Safety in an operational environment.

Responsibilities

• Lead and manage day-to-day operation of the Hire Desk and Transport function.
• Allocate and oversee workloads for Hire & Sales Co ordinators and Drivers.
• Recruit, motivate, coach and develop team members for high performance.
• Ensure adequate staffing cover including holidays, absence and weekends.
• Drive add-on sales through proactive promotions of consumables and accessories.
• Oversee stock control of consumables and resale items to meet demand.
• Ensure accurate processing of on hires, off hires, exchanges and transport activity.
• Monitor delivery and collection performance to meet customer timescales.
• Review reports, customer queries and administrative issues, taking corrective action where required.
• Maintain high standards of Health & Safety, compliance and operational control.
• Take a hands-on role during holidays or absences when required.

Skills

Hire desk management

People management

Commercial focus

Organisational skills

Communication skills

Health & Safety awareness

Stock control

Coaching and development

Job description

Are you an experienced people leader with a strong commercial mindset and a passion for delivering outstanding customer service?

We're looking for a proactive and driven Hire Manager to lead the day to day operation of the Hire Desk within our busy Plant & Tool division. If you thrive in a fast paced environment, enjoy developing teams, and want to play a key role in driving performance and revenue, this could be the next step in your career.

As Hire Manager, you'll take ownership of hire desk operations, leading a team of Hire & Sales Co ordinators and Drivers to deliver safe, efficient, and customer focused service. You'll balance operational control with commercial focus, ensuring high standards of compliance, administration, and sales performance across the depot.

What You'll Be Doing

• Leading and managing the day to day operation of the Hire Desk and Transport function
• Allocating, prioritising, and overseeing workloads for Hire & Sales Co ordinators and Drivers
• Recruiting, motivating, coaching, and developing team members to achieve high performance
• Ensuring adequate staffing cover, including holidays, absence, and weekend attendance
• Driving add on sales performance through proactive promotion of consumables and accessories
• Overseeing stock control of consumables and resale items to meet demand
• Ensuring accurate processing of on hires, off hires, exchanges, and transport activity
• Monitoring delivery and collection performance to meet customer timescales
• Reviewing reports, customer queries, and administrative issues, taking corrective action where required
• Maintaining high standards of Health & Safety, compliance, and operational control
• Taking a hands on role during periods of holiday or absence where required

What You'll Bring

We're looking for a confident leader with strong operational and commercial awareness, including:

• Proven experience managing a hire desk, transport operation, or similar customer facing team
• Strong people management skills with the ability to coach and develop others
• Commercial focus with experience driving revenue and add on sales
• Excellent organisational skills and attention to detail
• Ability to manage multiple priorities and perform under pressure
• Strong communication skills with customers, staff, and stakeholders at all levels
• A solid understanding of Health & Safety within an operational environment

About GAP and What We Offer

You'll be joining an industry leader that's growing and genuinely committed to your success. At GAP, we're proud to be the UK's leading equipment hire provider-supporting projects big and small across construction, infrastructure, events, and more. With nearly 200 locations nationwide and a wide range of specialist divisions, we offer exciting opportunities in everything from Plant and Tools to Lifting, Survey, Environmental, and Event Services.

As a family-run business with over 50 years of experience, we believe in doing things the right way. That means:

• More investment in our equipment than anyone else in the industry, so you work with the best tools in the game
• Remaining fully independent, which lets us make agile, long-term decisions that support your success
• Offering real career growth, training, and development from day one
• Support that values you - from generous holidays to Life Assurance and Health & Wellness Support

We're proud to be an Equal Opportunities employer and embrace the unique contributions each individual brings.