Branch Assistant (Customer Service & Operations)

Adecco; Staines-upon-Thames; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Weekdays only

Temp-to-perm

Training & development

Free on-site parking

Industry experience & branch ops

Career progression

Job summary

Adecco in Staines is seeking a Branch Assistant to provide customer service and operational support across branch activities. The role covers customer contact, hire administration, stock handling, and order processing in a fast-paced environment.

You will be part of a proactive team, with full training, and a clear path to permanent opportunities. The role offers Monday–Friday hours and on-site parking, contributing to long-term career progression within the hire industry.

Qualifications

• Experience in customer service or branch operations is preferred.
• Good communication and organisational skills are essential.
• Comfort with using computer systems and Microsoft Office.
• Willingness to learn and work across various tasks in the branch.

Responsibilities

• Welcome and assist customers in person, on the phone, and via email.
• Process sales and hire transactions accurately using branch systems.
• Manage hire bookings, off-hires, returns, and related admin.
• Pick, pack, and prepare customer orders.
• Receive deliveries, check goods in, and assist with stock control.
• Replenish stock and maintain a clean, safe, and organised branch.
• Provide product and hire advice to customers.
• Complete data entry, orders, and system updates.
• Support the team in achieving branch targets.

Skills

Customer service

Communication

Organisational skills

Team player

Willingness to learn

Tools

Microsoft Office

POS / tills systems

Job description

Branch Assistant (Customer Service & Operations)

Location: Staines

Monday to Friday | Full-Time | Free On-Site Parking

About the Role

We are looking for a proactive and customer-focused Branch Assistant to join our friendly team in Staines on a temporary-to-permanent basis. This is a varied and hands-on role that combines customer service, hire administration, warehouse support, and basic office duties. No two days are the same, making it an excellent opportunity for someone who enjoys working in a fast-paced environment while building valuable experience within branch operations and the hire industry. As a Branch Assistant, you will be one of the first points of contact for customers, helping to ensure the smooth running of the branch while delivering outstanding service at every opportunity.

Key Responsibilities

• Welcome and assist customers in person, over the phone, and via email
• Process sales and hire transactions accurately using branch systems and tills
• Manage hire bookings, off-hires, returns, and associated administration
• Pick, pack, and prepare customer orders
• Receive deliveries, check goods in, and assist with stock control
• Replenish stock and maintain a clean, safe, and organised branch environment
• Provide product and hire advice to customers
• Complete administrative duties including data entry, order processing, and system updates
• Support the wider team in achieving branch operational and sales targets

What We're Looking For

• Previous experience within customer service, retail, trade counter, warehouse, hire, or branch operations
• Experience within the hire industry would be advantageous but is not essential
• Knowledge of building, plumbing, or construction products is beneficial
• Confident using computer systems and Microsoft Office
• Strong communication and organisational skills
• A positive, reliable, and team-oriented attitude
• Willingness to learn and take on a variety of tasks across the branch

What We Offer

• Monday to Friday working pattern with no weekend work
• Temporary-to-permanent opportunity
• Full training and ongoing development
• Free on-site parking
• Opportunity to gain valuable experience within the hire industry and branch operations
• Long-term career progression for successful candidates

The Adecco Group UK & Ireland is an Equal Opportunities Employer.