Hire Desk Coordinator: Fast-Paced Customer Service & Scheduling

Confidential; Ipswich; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Company pension

Healthcare plan

Birthday leave

Cycle to Work

Job summary

Confidential is seeking a Hire Desk Coordinator for its Ipswich operation. You will be the first point of contact for customers, handling enquiries, coordinating hires, and ensuring a smooth end-to-end process with close collaboration across teams.

The role suits someone with strong customer service background, excellent communication, and keen organisational skills who can prioritise a busy workload while maintaining attention to detail.

Qualifications

• Previous experience in customer service, hire desk, sales support or coordination role.
• Excellent communication skills, both over the phone and in writing.
• Strong organisational skills with the ability to prioritise a busy workload.
• Good attention to detail and a high level of accuracy.
• Proficiency with Microsoft Office, including Excel.
• Positive attitude and willingness to support the wider team.
• GCSE English (Grade 4/C or above) or equivalent.

Responsibilities

• Responding to customer enquiries by telephone and email.
• Preparing quotations and processing hire orders accurately.
• Liaising with operational teams to coordinate deliveries, collections and equipment availability.
• Building strong relationships with both new and existing customers.
• Providing advice on products and services to help customers find the right solution.
• Supporting Business Development Managers with customer accounts and enquiries.
• Maintaining accurate records and ensuring all documentation is completed correctly.
• Working collaboratively with colleagues to deliver excellent service and resolve any issues quickly.

Skills

Customer service

Hire desk experience

Coordination

Communication

Organisational skills

Attention to detail

Positive attitude

Team collaboration

Education

GCSE English

Tools

Microsoft Excel

Microsoft Office

Job description

Confidential is seeking a Hire Desk Coordinator for its Ipswich operation. You will be the first point of contact for customers, handling enquiries, coordinating hires, and ensuring a smooth end-to-end process with close collaboration across teams.

The role suits someone with strong customer service background, excellent communication, and keen organisational skills who can prioritise a busy workload while maintaining attention to detail.