HIRE DESK COORDINATOR

Atcomms; Greater London; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Pension

Holiday entitlement

Employee events

Training & development opportunities

Free parking

Sick pay

Job summary

ATC in London is seeking a Hire Desk Coordinator to manage daily desk operations, coordinate bookings, processing hires and returns, and communicate with customers and internal teams.

You will maintain rental documentation, monitor stock, work with technical teams to ensure equipment is service-ready, and drive continuous improvements to desk processes. This full-time role offers pension, events, and on-site parking.

Qualifications

• Experience in hire desk, equipment rental, or event logistics
• Strong administrative capability: order processing & documentation management
• Excellent organisational skills with attention to detail
• Confident communicator liaising with customers & multiple departments
• Process-oriented with ability to implement structure
• Proficiency in MS Office; experience with rental/inventory systems is a bonus

Responsibilities

• Booking & coordination: handle hire requests, confirm availability, update schedules
• Documentation & administration: prepare hire contracts, issue invoices, log returns/damage reports
• Inventory tracking: update hire system, flag low stock, assist procurement
• Customer engagement: be the point of contact for customers and handle enquiries
• Cross-team collaboration: coordinate with logistics, technical and projects departments
• Continuous improvement: refine processes to boost desk efficiency and service quality

Job description

Job Description

As Hire Desk Coordinator, you'll:

• Manage daily operations for the hire desk
• Coordinate booking requests, processing hires, and returns
• Communicate with rental customers and internal teams for scheduling
• Maintain accurate rental documentation (orders, agreements, returns)
• Monitor stock levels and report equipment availability or maintenance needs
• Work with technical teams to ensure equipment is service-ready
• Provide outstanding customer service and respond promptly to enquiries
• Implement hire desk procedures and workflows

Key Responsibilities

1. Booking & Coordination
   • Handle hire requests, confirm availability, update schedules.
2. Documentation & Administration
   • Prepare hire contracts, issue invoices, log returns and damage reports.
3. Inventory Tracking
   • Update our hire system, flag low stock, assist equipment procurement.
4. Customer Engagement
   • Serve as the point of contact for customers, managing enquiries and issues.
5. Cross‑Team Collaboration
   • Coordinate with logistics, technical, and projects departments.
6. Continuous Improvement
   • Assist in refining processes to boost desk efficiency and service quality.

Essential Skills & Experience

• Prior experience in hire desk, equipment rental, or event logistics
• Strong administrative capability: order processing, documentation management
• Excellent organisational skills with acute attention to detail
• Confident communicator, comfortable liaising with customers and multiple departments
• Process-oriented mindset; adept at implementing structure
• Proficient in MS Office, experience with rental or inventory systems is a bonus

Desired Attributes

• Either technical or industry background in AV, events, or equipment hire
• Able to multitask and prioritise in a busy, deadline-driven environment
• Customer-centric and solutions-focused
• Team player with good initiative and ownership
• Flexible to accommodate periods of peak workload

Qualifications

• Ideally 2+ years in hire desk, equipment rental, events, or logistic administration
• A Level or equivalent; degree-level qualifications are welcomed but not essential

Remuneration & Benefits

• Salary aligned with experience
• Benefits will include pension, holiday entitlement, employee events, training & development opportunities

Hours & Reporting

• Full-time, 42.5 hours per week; occasional early starts or late finishes depending on hire returns
• Reports to Hire Desk Manager for the branch

Why Join ATC?

• Be part of a specialist AV team with a reputation for excellence
• Work in a well‑run, safety‑focused, and accredited environment (ISO 9001)
• Collaborative and fast-paced setting with significant growth opportunities

Job Type:

Full-time

Pay:

£28,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• On‑site parking
• Sick pay

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Location:

• London TW14 0RD (preferred)

Work Location:

• In person