Hire Desk Controller

Speedy Hire Plc; Birmingham; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

26 days holiday

Life assurance

Pension scheme

Canteen facilities

Speedy discount

Training & progression

Health cash plan

Staff shop discounts

Green commute initiative

EAP

Job summary

Speedy Hire plc in Birmingham is seeking a proactive Hire Desk Controller to manage the end-to-end hire process, from taking orders to delivery and collection. You will work desk-based with cross-department collaboration to ensure customer needs are met and service levels are maintained.

You will benefit from on-the-job training, career development, and opportunities to progress within the Speedy Group. A driving licence and prior hire industry or sales/ops experience are desirable for this role.

Qualifications

• Strong organisational skills.
• Strong communication skills both verbally & written.
• Adaptability.
• Commitment to learn and develop.
• Driving licence.
• Previous experience working within the hire industry or similar sales or operational role.
• Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver.

Responsibilities

• Coordinate the full hire process from order to delivery and collection.
• Desk-based role with regular liaison with stock teams, drivers and engineers.
• Build relationships with customers to ensure satisfaction and repeat business.
• Support colleagues to deliver the ESG Strategy and company objectives.

Skills

Organisational skills

Communication skills

Adaptability

Willingness to learn

Driving licence

Hire industry experience

ESG strategy support

Job description

Hire Desk Controller - Birmingham - Monday to Friday - 08:00-17:00 - 42 hours per week

Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!

Based in the depot, the Hire Desk Controlleris a vital part of operations on the front line of sales and customer service. Relationship building is the key to success, as the Hire Controller coordinates the entire hire process from taking the order through to delivery and collection, liaising with every part of the depot to ensure the needs of the customer are met and that they're satisfied with our service.

On a day-to-day basis, you can expect to be desk-based, working directly with the other departments, liaising regularly with stock teams, drivers and engineers to ensure minimal delay in fulfilling the needs of the customer with readily available equipment and close contact.

For us to help you on your journey to success, here's what you'll need:

• Strong organisational skills
• Strong communication skills both verbally & written
• Adaptability
• Commitment to learn and develop
• Driving license
• Previous experience working within the hire industry or similar sales or operational role
• Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver.

What will we provide?

We will provide everything you need to ensure you succeed in this role!We offer all on the job training and have dedicated product and system training teams available to support you.We are passionate about employee growth and offer tailored development programmes to suit individual needs.We pride ourselves on our ability to recognise and develop talent, which has allowed us to champion internal progression over the years.

Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.

What we offer:

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware that some roles withinThe Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their