Services Controller

Elite Consultancy Network; West Bromwich; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

Up to £35,000 basic salary

Overtime paid for two Saturdays per月

Job summary

Elite Consultancy Network is seeking an experienced Service Controller to join the West Bromwich depot. You will coordinate a team of Field Service Engineers and ensure high-quality service delivery from booking to invoicing, while promoting safety and efficient operations.

In this busy role you will manage day-to-day workloads, schedule visits, liaise with customers, and work closely with the Depot Manager and Parts Department to keep jobs moving and customers satisfied.

Qualifications

• Previous experience as Service Supervisor, Service Controller or Service Coordinator.
• Experience within an aftersales, service or engineering environment.
• Mechanical/technical understanding of construction, industrial, plant or similar equipment (desirable).
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong communication and relationship-building skills.
• Proactive approach with problem-solving ability.
• Experience using Microsoft Office and service management systems.
• The right to work in the UK.

Responsibilities

• Coordinate the day-to-day workload of a team of Field Service Engineers.
• Schedule engineer visits based on priority, location and availability.
• Act as the main point of contact for customers throughout the service process.
• Ensure engineers have information and parts required to complete jobs.
• Manage service jobs from booking through to completion and invoicing.
• Review engineer job reports for accuracy and justification.
• Liaise with customers regarding repairs and updates.
• Work with Parts Department to ensure parts are available when needed.
• Monitor work in progress to minimize outstanding jobs and maximise productivity.
• Support the Depot Manager and deputise when required.
• Process invoices and maintain accurate service records.
• Collaborate with Warranty team on claims and documentation.
• Promote safe working practices and ensure procedures are followed.

Skills

Organisational skills

Communication

Problem-solving

Leadership

Tools

Microsoft Office

Service management systems

Job description

Are you an experienced Service Controller, Service Coordinator or Service Supervisor looking to take the next step in your career?

Do you thrive in a fast-paced environment where no two days are the same? Are you passionate about delivering exceptional customer service while leading and coordinating a team of Field Service Engineers? If so, we'd love to hear from you.

The Opportunity:

We're looking for an organised, customer-focused Service Controller to join our busy and successful service team in West Bromwich.

You’ll play a pivotal role in ensuring our Field Service Engineers are deployed efficiently, customers receive an outstanding service, and jobs are completed safely, on time and to the highest standard.

Working closely with the Depot Manager, Sales Team and Parts Department, you’ll be at the heart of the operation keeping everything running smoothly from the moment a customer books a service through to invoicing and completion.

If you enjoy problem-solving, coordinating multiple priorities and being the go-to person who keeps a busy service department on track, this is an excellent opportunity to join a growing and well-established business.

What You’ll Be Doing:

• Coordinate the day-to-day workload of a team of Field Service Engineers.
• Schedule engineer visits based on priority, location and availability.
• Act as the main point of contact for customers throughout the service process.
• Ensure engineers have the information and parts required to complete jobs efficiently.
• Manage service jobs from booking through to completion and invoicing.
• Review engineer job reports to ensure work is accurately recorded and fully justified.
• Liaise with customers regarding repairs, updates and any additional work required.
• Work closely with the Parts Department to ensure parts are ordered and available when needed.
• Monitor work in progress to minimise outstanding jobs and maximise engineer productivity.
• Support the Depot Manager and deputise when required.
• Process invoices, manage customer queries and maintain accurate service records.
• Work alongside the Warranty team to ensure claims and documentation are completed correctly.
• Promote safe working practices and ensure company procedures are followed at all times.

What We’re Looking For:

You’ll be someone who enjoys working in a busy service environment and takes pride in delivering an excellent customer experience.

Ideally, you’ll have:

• Previous experience as a Service Supervisor, Service Controller or Service Coordinator.
• Experience within an aftersales, service or engineering environment.
• A good mechanical or technical understanding of construction, industrial, plant or similar equipment (highly desirable).
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong communication and relationship-building skills.
• A proactive approach with excellent problem-solving ability.
• Experience using Microsoft Office and service management systems.
• The right to work in the UK.

What’s In It For You?

• up to £35,000 basic salary
• Overtime paid for two Saturdays per month
• Join a busy, supportive and well-established service team.
• Genuine opportunities for career progression and personal development.
• A varied role where you’ll make a real impact on the success of the business.
• Work with a respected organisation within the construction and industrial equipment sector.

Working Hours:

• Based full-time at our West Bromwich depot
• Two Saturdays per month, paid as overtime

Ready for Your Next Challenge?

If you’re an experienced Service Controller, Coordinator or Supervisor who enjoys leading from the front and delivering outstanding customer service, we’d love to hear from you.