Hire Controller – Midlands

John F Hunt Power; Aldridge; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Job summary

John F Hunt Power in Aldridge, England is seeking a Hire Controller to join our busy hire desk team. You will be the first point of contact for our varied customer base and support the Depot Manager in daily operations.

The role is office-based, with a competitive salary and 25 days paid annual leave plus Bank Holidays. You will manage customer enquiries, orders, and logistics, working closely with the depot foreman and engineers to ensure high standards of service.

Qualifications

• Well-organised individual with the ability to prioritise and manage tasks professionally.
• Strong oral and written communication skills to build internal and external relationships.
• Capacity to work autonomously and meet tight deadlines.
• Able to work effectively both in a team and alone.
• Proficient with Microsoft Word, Excel, Outlook and general computer skills.
• Good business awareness with attention to detail.

Responsibilities

• Provide consistent high-quality customer service throughout the hire process.
• Handle customer enquiries and requests via phone and email.
• Process customer orders using rental software package.
• Organise logistics for deliveries, collections and servicing.
• Process paperwork for hire contracts and servicing of equipment.
• Collaborate with depot foreman and engineers to ensure orders are delivered to a high standard.

Skills

Organisation

Communication

Autonomy

Teamwork

MS Office

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

We are currently looking for a Hire Controller to join our busy hire desk team in Aldridge, Walsall.

As a Hire Controller you will be the first point of contact for our varied customer base, working alongside our existing hire team to support the Depot Manager in all day-to-day aspects of the business.

The role will be office based and comes with a competitive salary, 25 days paid annual leave plus Bank Holidays.

Responsibilities

• Providing all customers with the same excellent levels of customer service throughout the hire process
• Dealing with customer enquiries and requests via phone and email
• Processing customer orders using rental software package
• Organising logistics for deliveries, collections and servicing
• Processing paperwork associated with hire contracts and the servicing of equipment
• Work closely with the depot foreman and team of engineers to ensure all customer requests and orders are delivered to a high standard

Desired skills and experience

We are looking for a well organised individual who;

• Has the ability to prioritise a variety of matters, as and when they arise, and deal with them in a professional and timely manner
• Can demonstrate high levels of both oral and written communication skills to forge strong internal and external relationships, across all levels of business.
• Has the capacity to work autonomously and to prioritise their workload to meet strict deadlines
• Is able to thrive when both working as part of a team and as an individual
• Is proficient with all Microsoft packages (Word, Excel, Outlook etc) with strong typing and general computer skills
• Has good business awareness and attention detail in every aspect of their work