Hire Controller: Customer Care & Fleet Coordination

Wernick power solutions; Walsall; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary and bonus scheme

Generous holiday allowance

Group pension

Life assurance

Employee assistance programme

Training and progression opportunities

Open door policy

Cycle to work scheme

Employee referral scheme

Free onsite parking

Job summary

Wernick Power Solutions is seeking a Hire Controller to coordinate day-to-day depot operations, respond to customer enquiries, prepare quotations and manage hire contracts. You will work closely with operations, engineering and transport to ensure timely deliveries and accurate record-keeping, while promoting additional products and services.

The role requires strong communication, organisational skills and a proactive, customer-focused approach in a fast-paced environment within the hire

Qualifications

• Previous experience in customer service, administration, coordination or a similar fast-paced role.
• Excellent written and verbal communication skills.
• Strong organisation and time-management skills, with the ability to manage competing priorities.
• A high level of accuracy and attention to detail.
• Good numeracy skills and confidence working with prices, quotations and contract information.
• Good IT skills, including Microsoft Outlook, Excel and Word.

Responsibilities

• Respond to customer enquiries by telephone and email in a professional and timely manner.
• Understand customer requirements and provide clear information on equipment availability, hire rates and services.
• Prepare accurate quotations and follow up enquiries appropriately.
• Create and manage hire contracts, amendments, extensions and off-hires.
• Coordinate equipment availability, deliveries and collections with depot, engineering and transport colleagues.
• Maintain regular communication with customers and provide updates throughout the hire period.
• Build strong customer relationships and support repeat business through reliable, responsive service.
• Identify appropriate opportunities to promote additional products and services.
• Ensure customer, contract and equipment information is entered accurately on company systems.
• Complete all associated administration promptly and in line with company procedures.
• Assist with invoice, account and contract queries, liaising with relevant departments to reach a timely resolution.

Skills

Customer service

Administration

Coordination

Time management

Numeracy

Microsoft Outlook

Excel

Word

Tools

Microsoft Outlook

Excel

Word

Job description

Wernick Power Solutions is seeking a Hire Controller to coordinate day-to-day depot operations, respond to customer enquiries, prepare quotations and manage hire contracts. You will work closely with operations, engineering and transport to ensure timely deliveries and accurate record-keeping, while promoting additional products and services.

The role requires strong communication, organisational skills and a proactive, customer-focused approach in a fast-paced environment within the hire