Hire Controller

Vp Rail; Worksop; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Salary sacrifice pension

25 days holiday

Holiday purchase scheme

Life Assurance 3x salary

Employee discounts

Job summary

TPA Portable Roadways in Worksop is seeking a Hire Controller to join our busy depot team. You will process hire requests, coordinate with depots and transport, and ensure timely deliveries and accurate records.

The role requires experience in sales or customer service, strong communication, and meticulous administration. You will liaise between Sales and Operations, supporting customers and resolving issues with a proactive approach.

Qualifications

• Must have experience in sales or customer service.
• Excellent communication skills, both face to face and on the phone.
• Customer focused approach.
• Excellent attention to detail.
• Good IT skills and familiarity with the Microsoft Office suite.
• Knowledge of the hire industry would be beneficial, however full training will be provided on our products.
• Strong organisational skills with the ability to prioritise workload under pressure.
• A proactive approach to identifying and solving problems.
• Ability to work effectively as part of a team and independently when required.

Responsibilities

• Liaise with potential and existing clients, offering services and providing quotations.
• Ensure all administration is always up to date.
• Act as the main point of contact for customers, ensuring all queries are dealt with in a timely manner.
• Operate as a link between the Sales and Operational functions whilst coordinating hires.
• Coordinate equipment deliveries and collections with transport and depot teams.
• Monitor equipment availability and manage scheduling to meet customer demand.
• Update and maintain accurate hire records, including hire extensions and off-hires.
• Assist with resolving equipment or service issues promptly and professionally.

Skills

Sales & customer service

Excellent communication

Customer focused

Attention to detail

IT skills

Microsoft Office

Organisational skills

Problem solving

Teamwork and independence

Tools

Microsoft Office

Job description

Job Introduction

This is an excellent opportunity for a confident and organised team player to join us as a Hire Controller at our Worksop depot. This is a fast-paced, office-based role where you’ll play a key part in delivering great service to our customers. You’ll be responsible for processing hire requests, coordinating with our depots and transport team, and ensuring equipment is delivered on time and to specification. This role is ideal for someone who thrives in a busy environment, enjoys working with people, and takes pride in getting the details right.

Key Responsibilities

• Liaise with potential and existing clients, offering services and providing quotations
• Ensure all administration is always up to date
• Act as the main point of contact for customers, ensuring all queries are dealt with in a timely manner
• Operate as a link between the Sales and Operational functions whilst coordinating hires
• Coordinate equipment deliveries and collections with transport and depot teams
• Monitor equipment availability and manage scheduling to meet customer demand
• Update and maintain accurate hire records, including hire extensions and off-hires
• Assist with resolving equipment or service issues promptly and professionally

What We’re Looking For

• Must have experience in sales or customer service
• Excellent communication skills, both face to face and on the phone
• Customer focused approach
• Excellent attention to detail
• Good IT skills and familiarity with the Microsoft Office suite
• Knowledge of the hire industry would be beneficial, however full training will be provided on our products
• Strong organisational skills with the ability to prioritise workload under pressure
• A proactive approach to identifying and solving problems
• Ability to work effectively as part of a team and independently when required

What We Can Offer You

• Competitive salary
• Salary sacrifice pension
• 25 days holiday, plus bank holidays
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development – commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts – a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Employee Assistance Programme
• Virtual GP Service
• Will Writing & Funeral Concierge Service
• Regit Assist 24/7 accident helpline – free joining
• All the above managed through our Employee Engagement Platform – Spotlight

A Little Bit About Us

TPA Portable Roadways is a leading supplier of customized temporary access solutions in Europe. We specialise in providing versatile access equipment for various industries while prioritising health and safety. At TPA, we offer tailored solutions to meet your specific needs, drawing from our industry expertise in handling complex projects. Our versatile equipment is designed to adapt to diverse environments, ensuring seamless access across different terrains. Safety is our utmost priority, and we adhere to stringent standards to provide a secure working environment. We have established long-term partnerships with industry leaders, highlighting our reliability and commitment to excellence. With an innovative approach, we transform ambitious ideas into practical realities, delivering exceptional temporary access solutions.

Join our dynamic team at TPA and be part of our success in providing outstanding services. Explore exciting career opportunities today and contribute to our mission of delivering exceptional temporary access solutions to our valued clients. Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.