HIRE CONTROLLER

JR United Kingdom; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading, fast-growing company seeks a Hire Controller for their depot in Pontypridd. You will manage customer enquiries, process hire contracts, and support operations to ensure smooth service delivery. Successful candidates will possess strong communication skills and the ability to thrive in a busy environment. This permanent, full-time role offers a competitive salary, benefits including a bonus scheme, holiday entitlement, and a company pension.

Benefits

Bonus and Loyalty Scheme

28 days holiday (inclusive of bank holidays)

Company pension scheme

Qualifications

• Experience in hire desk, sales support, or customer service role.
• Ability to communicate and stay organized under pressure.

Responsibilities

• Respond to customer calls and sales inquiries.
• Build long-term client relationships and upsell.
• Process hire contracts accurately.
• Coordinate delivery and collection of equipment.

Skills

Strong verbal and written communication skills

Good IT literacy

Ability to manage multiple tasks

Customer-focused attitude

Sales-minded approach

Job description

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NEOS Engineering are partnered with a leading, fast-growing independent company operating across multiple depots across the UK. Following continued expansion, they are now looking to appoint a Hire Controller to join their busy and successful depot in Pontypridd.

The Role

As a Hire Controller, you’ll play a crucial role in the day-to-day operations of the hire desk. You’ll be the first point of contact for inbound enquiries, responsible for providing excellent customer service, processing hire contracts, and supporting internal coordination with the transport, credit, and operations teams.

You’ll also be tasked with growing customer accounts, managing job bookings, and ensuring smooth and accurate processing of orders from initial enquiry through to delivery and collection.

Responsibilities include:

• Responding to incoming customer calls and sales enquiries
• Building long-term relationships with clients and upselling where possible
• Processing hire contracts accurately and efficiently
• Coordinating delivery and collection of equipment in line with customer requirements
• Working closely with transport, warehouse and credit control teams
• Handling customer queries, quotes and job confirmations
• Maintaining system records and ensuring data accuracy
• Supporting the depot team with general administration and ad hoc duties

The Candidate

You’ll have experience working in a fast-paced hire desk, sales support, or customer service role. A background in tool or plant hire is desirable but not essential—what’s most important is your ability to communicate well, stay organised, and deliver excellent service under pressure.

Key skills & competencies include:

• Strong verbal and written communication skills
• Good IT literacy and ability to learn internal systems (Syrinx knowledge beneficial)
• Ability to manage multiple tasks and prioritise effectively
• Customer-focused with a professional and proactive approach
• Sales-minded and commercially aware
• Experience in hire, construction, or logistics preferred

The Benefits

• Bonus and Loyalty Scheme
• 28 days holiday (inclusive of bank holidays)
• Company pension scheme
• Full-time, permanent position – Monday to Friday, 6:30am to 4:00pm OR 7:30am to 5:00pm

Please apply with an up-to-date CV and feel free to include a short cover letter explaining why this role is right for you.

Thanks for taking the time to apply. We do our best to respond to every applicant, but due to high volumes, if you haven’t heard from us within 7 days, unfortunately you have not been successful on this occasion. We encourage you to keep an eye on our website for future opportunities.

We kindly ask that candidates requiring sponsorship do not apply, as our client is currently unable to offer visa sponsorship. Any applications requiring sponsorship will be automatically rejected.