Hire Controller

SYMMETRY RECRUITMENT LTD; Birmingham; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading recruitment firm is seeking a National Hire Desk Controller in Birmingham. The successful candidate will manage hire activity on a national scale for a dynamic Powered Access team. Responsibilities include coordinating orders and ensuring exceptional service delivery across the UK. This is an excellent opportunity for someone with prior experience in the hire industry, looking to develop their career in a supportive and high-performance team environment.

Benefits

Company pension scheme

Ongoing development and progression opportunities

Qualifications

• Previous experience in a hire desk role, ideally at a regional or national level.
• Clear understanding of powered access equipment and associated hire processes.
• Good IT proficiency, particularly with Microsoft Office.

Responsibilities

• Manage national hire enquiries via phone and email.
• Coordinate hire orders, deliveries, off-hires, and exchanges.
• Build and maintain relationships with national account customers.

Skills

Organisational skills

Customer service

Communication skills

Problem-solving

Tools

Microsoft Office

Job description

Position: National Hire Desk Controller
Location: Birmingham
Salary: Up to £32,000 per annum (DOE)

About the Role:
We are seeking an experienced and proactive National Hire Desk Controller to join a dynamic Powered Access team in Birmingham. In this key role, you’ll be responsible for managing and coordinating hire activity on a national scale, ensuring exceptional service delivery across a wide portfolio of customers.

As a National Hire Desk Controller, you'll act as a central point of contact for multiple depots and high-volume accounts, providing professional support from initial enquiry through to off-hire. You’ll work closely with transport, operations, and engineering teams across the UK to ensure hire contracts are fulfilled efficiently and to the highest standard.

Key Responsibilities:

• Manage national hire enquiries via phone and email, ensuring quick and accurate responses.
• Coordinate hire orders, deliveries, off-hires, breakdowns, and exchanges across multiple locations.
• Liaise with depots and key internal departments to maintain service consistency nationwide.
• Build and maintain strong relationships with national account customers, ensuring service expectations are met or exceeded.
• Accurately maintain records in the hire and CRM systems.
• Work collaboratively with the wider team to streamline processes and improve hire desk performance.

What We’re Looking For:
To succeed as a National Hire Desk Controller, you should bring:

• Previous experience in a hire desk role, ideally at a regional or national level within the powered access or plant hire industry.
• A clear understanding of powered access equipment and associated hire processes.
• Strong organisational skills with the ability to manage multiple tasks across multiple locations.
• Excellent customer service and communication skills, with a professional and friendly approach.
• Good IT proficiency, particularly with Microsoft Office; training will be provided on internal systems.
• A collaborative mindset and a proactive approach to problem-solving.

What’s in it for You?

• Competitive salary up to £32,000 (DOE)
• Company pension scheme
• A supportive, high-performance team environment
• Ongoing development and progression opportunities
• A chance to play a key role nationally as a National Hire Desk Controller within a growing powered access business