Customer Service Advisor

Sunbelt Rentals Careers; Walsall; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading equipment rental company as a Hire Controller, where your customer service skills will be crucial in enhancing client relationships. In this role, you'll ensure a seamless experience from inquiry to post-hire feedback, with opportunities for professional growth and development. Enjoy generous benefits as part of a successful FTSE100 company.

Benefits

Generous holiday allowance with buy/sell options

Life assurance

Retail discounts

Recognition awards

Comprehensive pension scheme

Qualifications

• Proven experience in customer service and handling inquiries.
• Strong product knowledge with eagerness to learn.
• Collaborative, team-oriented mindset with commitment to improvement.

Responsibilities

• Manage customer orders from enquiry to post-hire feedback.
• Build relationships and understand customer needs.
• Maximize upselling opportunities through effective communication.

Skills

Exceptional communication skills

Negotiating

Influencing

Flexibility

Adaptability

Customer service experience

Tools

MS Office

Job description

About The Role

CUSTOMER SERVICES - IT’S A PEOPLE THING

Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes, there’s a place in our Customer Service team for you.

It’s not about what you know. It’s who you are. As a Hire Controller, you’ll be responsible for looking after our customers, building relationships, and understanding their needs to help them do their jobs better.

In this role, you’ll deliver a top-tier service, using your product knowledge to maximize upselling opportunities. Your day will involve communicating via phone, email, and website requests, managing orders from enquiry to post-hire feedback, and owning the customer journey. You’ll need to think quickly and use your initiative to ensure the best customer experience and continuous service improvement.

This is a great opportunity for those with customer service experience, ideally with industry knowledge, who want to see the tangible impact of their work in a dynamic, service-focused environment.

What do we offer? You’ll join a successful FTSE100 company, the UK’s largest equipment rental provider. Our rewards include generous holiday allowance (with buy/sell options), life assurance, retail discounts, recognition awards, and a comprehensive pension scheme.

About You

We’ll equip you for success with training and development tailored to your needs. We’re interested in your aspirations and how we can support your career growth.

To succeed as a Hire Controller, you should have:

• Proven experience in customer service, especially handling inbound enquiries and completing transactions successfully
• Experience in the hire or construction industry is advantageous but not essential
• Strong product knowledge and eagerness to learn about our range and business
• Exceptional communication skills, including negotiating and influencing, to build relationships internally and externally
• Good judgment and initiative to make decisions within company policies and pricing structures
• A collaborative, team-oriented mindset
• Flexibility and adaptability to manage multiple tasks in a fast-paced environment while maintaining accuracy
• A commitment to continuous improvement, actively suggesting process and service enhancements
• Proficiency in MS Office and enthusiasm for learning new IT systems

About Us

Sunbelt Rentals is a leader in equipment rental across the UK, Ireland, US, and Canada, with specialized operations in Europe. We serve various sectors including construction, industrial, energy, infrastructure, government, and events. Our mission is to turn possibilities into realities.

Our people are our greatest asset. We prioritize your health, safety, and wellbeing through initiatives like mental health campaigns, first-aider programs, and access to support services, including a 24/7 helpline, counseling, and financial wellbeing resources.